Administrative Clerk

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Seeking highly dependable administrative clerk with exceptional customer service skills to support the Central Staffing Office. This is a fast-paced department that supports the allocation of float pool resources throughout the organization. The Central Staffing provides 24/7 coverage and are essential personnel.

Work Week: 12 hour shifts, 7pm-7:30am. Every Saturday and Sunday are required and the 3rd shift of the week rotates.

General Description of the Job Class

Perform varied clerical duties in support of general and special office activities to relieve supervisor of clerical and routine responsibilities and to maintain an efficient and effective operation.

Duties and Responsibilities of this Level

• Answer telephone; greet callers and assist them with general problems or complaints; answer questions concerning department policies and procedures; act as office receptionist.
• Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments within prescribed schedule.
• File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures; verify information against existing records; post information to records or ledgers.
• Match records against source documents to verify accuracy of records and compliance with rules and procedures of appropriate system; resolve discrepancies in records by contacting appropriate office to obtain information on source of discrepancy and following through on changing any errors in documentation.
• Review, verify and evaluate various records and reports in accordance with procedures; identify and resolve discrepancies, contacting appropriate source of information; maintain various accounting and budgetary records; review and reconcile transactions and initiate accounting documents in accordance with standard procedure.
• Order and issue supplies as appropriate.
• Screen, sort and distribute incoming and outgoing mail and documents; respond to or process mail or documents in accordance with departmental procedures.
• Perform routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Prepare and/or compose routine and general correspondence in accordance with established procedures.
• Performs other related duties as required.

Required Qualifications at this Level

Education

• Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.

Experience

• Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

• Customer Service Calculator Reception Filing Telephone Protocol Office Procedures Typing speed of 20-30 corrected words per minute may be required. Microsoft Windows and Office suite