New

Patient Account Representative Team Lead

TEKsystems
$18.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Annapolis
Apr 15, 2026
Patient Account Representative - Team Lead (Medical Billing) Location: Annapolis, MD 21401 Workplace Type: Hybrid (3 days onsite / 2 days remote) Schedule: Monday-Friday Employment Type: Contract-to-Hire (6 months, strong potential to extend or convert) Position Overview We are actively seeking an experienced Patient Account Representative - Team Lead to support a high-performing hospital-based Patient Financial Services team. This role is ideal for a senior-level medical billing or accounts receivable professional who has taken on informal or formal lead responsibilities and wants to function as a subject matter expert without direct HR management duties. The Team Lead will focus on hospital billing, Medicare accounts receivable, denials, and appeals, while also supporting workflow coordination, work queues, and best practices within the team. This role plays a critical part in protecting revenue, ensuring compliance, and driving timely reimbursement. Key Responsibilities * Perform follow-up on third-party payer accounts receivable, with a strong emphasis on Medicare hospital billing * Work and resolve hospital denials and appeals, including corrected claims and documentation submissions * Set up and manage work queues, denials, and reporting within EPIC * Ensure accurate claims submission, billing, and collections to maximize cash flow and reduce financial risk * Perform admissions and accounts review, resolve payment discrepancies, and support reimbursement accuracy * Act as a liaison between patients, internal departments, payors, and Patient Financial Services teammates * Obtain insurance information and ensure proper authorizations are in place for billed services * Facilitate resolution of third-party receivables by contacting payors and external departments * Post payments, denials, contractual adjustments, and reconcile accounts as needed * Ensure compliance with state, federal, and third-party payer billing and reimbursement requirements * Stay current with regulatory, Medicare, and payer-specific billing guidelines * Provide guidance and support to team members while serving as a billing and AR subject matter expert * Follow standard work processes for AR follow-up, reporting, and documentation Note: This role does not include HR responsibilities such as hiring, firing, attendance tracking, or disciplinary actions. Required Qualifications * High School Diploma or higher * Minimum 2 years of hospital accounts receivable experience * Minimum 2 years of hospital billing experience * Minimum 2 years of experience working hospital denials and appeals * Strong, expert-level Medicare payor experience (required) * Hands-on experience working in EPIC * Solid understanding of medical billing, revenue cycle operations, and reimbursement workflows * Strong analytical, problem-solving, and follow-up skills Preferred Qualifications * Prior experience serving as a senior or lead-level patient account representative * Experience supporting high-volume hospital billing environments * Familiarity with Blue Cross Blue Shield and other commercial payors * Strong communication skills and ability to collaborate across departments Work Environment * Hybrid schedule after onboarding: 3 days onsite (Tuesday, Wednesday, Friday) and 2 days remote * Professional, structured hospital revenue cycle environment * Fast-paced setting focused on accuracy, accountability, and teamwork Compensation & Benefits * Pay Range: $18.00-$27.00/hour (based on experience) * Overtime eligible * Benefits may include medical, dental, vision, 401(k), HSA, life insurance, disability coverage, PTO, and employee assistance programs (eligibility requirements apply) Interview Process * Two-round interview process * Round 1: Meet with supervisors and managers * Round 2: Final decision * Interviews will focus on billing experience, hospital AR background, and EPIC proficiency Additional Information * Drug screening and background check required * This role is intended to backfill a long-tenured Medicare Team Lead and may extend beyond the initial contract period, with potential for permanent conversion Job Type & LocationThis is a Contract to Hire position based out of Annapolis, MD. Pay and BenefitsThe pay range for this position is $18.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Annapolis,MD. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.