Consumer Consultant (Sales Experience & Execution) - Remote

Location:

This role focuses on strategic business enablement and execution, translating business strategy into wellcoordinated, actionable initiatives that support client acquisition, deepening, and retention efforts. The Consumer Consultant partners closely with internal stakeholders, field leaders, and support partners to plan, coordinate, and drive initiatives from concept through implementation.

The Consumer Consultant is responsible for capacity planning, project planning, communication readiness, and operational execution, ensuring initiatives are delivered on time, aligned with strategic priorities, and supported by clear, consistent materials and processes. This role regularly presents recommendations, updates, and execution progress to senior and executive leadership.

ESSENTIAL JOB FUNCTIONS

• Partners with business leaders and support teams to enable strategic initiatives through effective planning, coordination, and execution
• Develops and drives operational and project plans aligned to business strategies and priorities
• Leads and coordinates peer activity across consumer initiatives related to acquisition, deepening relationships, retention, field support, and innovation
• Manages capacity planning across multiple initiatives to ensure resources are aligned to priorities and delivery commitments
• Coordinates project timelines, dependencies, milestones, and deliverables across crossfunctional teams
• Recommends opportunities to improve execution effectiveness, scalability, and alignment across client segments
• Manages tracking and communication of progress against business goals, risks, and deliverables
• Keeps regular contact with field advocates to ensure readiness, alignment, and awareness
• Ensures initiatives are executed according to ontime and quality delivery standards
• Coordinates client treatment scenarios as needed to support initiative execution
• Reviews progress, decisions, risks, and exceptions with senior management
• Drives execution excellence by effectively managing priorities, pace, scope, quality, cost, and risk
• Edits, designs, and formats initiative materials to ensure professional, executiveready and fieldready communications
• Owns or supports SharePoint site design, structure, formatting, and content maintenance to support initiative communications, documentation, and collaboration
• Ensures communication materials are clear, consistent, accessible, and operationally ready ahead of launches

REQUIRED QUALIFICATIONS

• Bachelor's Degree in business or related field and/or equivalent work experience
• Minimum of 7 years' experience in financial services
• Demonstrated project management leadership experience organizing, planning, and executing multifunctional initiatives from vision through implementation
• Strong process management, planning, and organizational skills
• Demonstrated ability to communicate complex concepts clearly to business partners, field teams, and senior leaders
• Superior teamwork and interpersonal skills with the ability to influence across all management levels
• Proven ability to partner effectively with geographically diverse teams and support partners
• Strong knowledge of financial products (e.g., deposit, credit, and investment products)
• Experience with collaboration and content platforms such as SharePoint, including editing, formatting, and site organization
• High attention to detail with strong editing and communicationquality standards

COMPETENCIES

Business Acumen

• Strong understanding of business partner strategies and operational priorities
• Ability to translate strategy into executable plans and enablement activities

Communication

• Strong written and verbal communication skills
• Ability to organize information into clear, concise, and consistent formats
• Ability to deliver executiveready messaging and fieldready communications
• Demonstrated strength in editing, formatting, and designing materials to support strategic enablement

Leadership

• Able to work independently under general direction and supervision
• Takes ownership of outcomes and drives execution with accountability

Partnering / Influencing

• Builds strong working relationships across functions
• Effectively influences without direct authority

Critical Thinking / Problem Solving

• Identifies execution challenges and operational risks
• Knows when and how to escalate issues appropriately
• Provides practical solutions to improve delivery and alignment

Process Management

• Understands how to organize work, people, and workflows efficiently
• Identifies opportunities to streamline processes and improve scalability
• Effectively manages capacity and resource utilization across initiatives

Planning

• Accurately scopes effort, timelines, and resource needs
• Breaks work into structured plans with clear milestones and ownership
• Anticipates risks and adjusts plans as needed
• Coordinates multiple projects to ensure readiness, alignment, and ontime delivery

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.