New

Customer Service Representative - Healthcare

TEKsystems
$18.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Brookfield
Apr 16, 2026
About the Role We are seeking a Member Experience Representative to support members, providers, customers, and brokers by answering questions related to coverage, claims, benefits, billing, and authorizations. This role is highly customerfocused and ideal for individuals with healthcare, insurance, and callcenter experience who enjoy helping others navigate complex information in a clear and friendly way. You will serve as a trusted resource, working to resolve questions efficiently while striving for firstcall resolution and maintaining a high standard of service excellence. * Location: Remote within Wisconsin * Hybrid Option: Brookfield or Menasha, WI (see details below * Schedule: Monday-Friday, 8:00 AM - 4:30 PM * Note: Role is fully remote to start. After conversion, this position becomes hybrid. Candidates must be located in Wisconsin and able to pick up equipment onsite. Key Responsibilities * Answer inbound phone and email inquiries from members, providers, customers, and brokers regarding: * Coverage and benefits * Claim status * Billing questions * Prior authorizations * Investigate member accounts and take appropriate next steps to resolve concerns. * Translate healthcare and insurance terminology into simple, easytounderstand explanations. * Document all interactions clearly and accurately within internal systems. * Ask probing and clarifying questions during calls to ensure firstcall resolution. * Follow up with internal departments or external resources to resolve outstanding issues. * Escalate complex or sensitive issues to a Supervisor or appropriate team when needed. * Adhere to organizational policies, regulatory requirements, and HIPAA standards. * Consistently meet department performance metrics and response time standards. * Demonstrate behaviors aligned with Network Health's mission, values, and commitment to service. Required Qualifications * 2+ years of healthcare customer service or callcenter experience * Experience with: * Insurance verification * Explanation of Benefits (EOBs) * Prior authorizations * Strong verbal and written communication skills * Excellent attention to detail and organizational skills Job Type & Location This is a Contract to Hire position based out of Brookfield, WI. Pay and BenefitsThe pay range for this position is $18.25 - $18.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.