Projects Operation Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

PDS Operations Manager

What this job involves:

As an Operations Manager at JLL, you'll play a pivotal role in driving operational excellence across our Project and Development Services (PDS) team. You'll be responsible for supporting a dynamic, fast-paced Operations Team executing a significant number of design and construction projects for a financial services/technology Client. This position requires someone who can balance strategic thinking with hands-on execution, managing internal and external client relationships, optimizing processes, and maintaining the highest standards of compliance. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and in this role, you'll be at the forefront of delivering exceptional outcomes that reflect our commitment to innovation and operational excellence. You'll coordinate across multiple stakeholders, develop Project Coordinators, and implement continuous improvement initiatives that drive measurable results.

What your day-to-day will look:

• Lead, develop, and supervise a high-performing team through excellent onboarding, training, team building, performance management, and personal development planning
• Lead all project Operations support; partner with the team to drive program and project success
• Oversee project set up process for compliance with Client and JLL system requirements
• Support and/or lead cross-portfolio and cross-account collaboration efforts to maximize the efficiency of our Project Tools
• Support PMO and Capital Planning in creating & implementing process changes
• Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the change
• Reinforce guidelines and requirements established by the PMO
• Utilize PDS technology to support account related metrics involving schedule and financial performance, data integrity, procurement and compliance
• Support Project Management team to deliver on client driven pay for performance Key Performance Indicators (KPIs)
• Track, Analyze and Report on KPIs; utilize findings to support ongoing adjustments across the project portfolio
• Build strong relationships with stakeholders, ensuring the delivery of effective, client-focused services
• Understand and champion JLL tools and manage the development and implementation of additional JLL tools
• Leverage an analytic mindset to develop visualization of key trends and insights for decision making
• Demonstrate flexibility in taking on additional responsibilities and duties that help enhance the client experience
• Foster an environment of teamwork, cooperation, and performance excellence while sharing innovations and best practices across the account portfolio and serving as an ambassador for JLL's core values

Required Qualifications:

• 4+ years practical experience in an Operations or PMO position required, at least 2 years of which are in a management capacity
• Strong leadership, supervisory and people management skills with the ability to motivate, manage and direct staff resulting in a consistent well-managed service to the client
• Detail oriented, ability to multi-task and work accurately under time pressure while managing multiple commitments
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Excellent written and verbal communication skills
• Proactive skills in anticipating problems and potential solutions
• Process driven and exacting in the preparation of concise reporting
• Dedicated to meeting expectations and requirements of internal and external clients
• Good at figuring out the processes necessary to get things done; understands how to separate and combine tasks into efficient workflows

Preferred Qualifications:

• Experience working within construction management or real estate
• Highly proficient with Google Workspace, Microsoft Office Suite and advanced Excel skills
• Associate or Bachelor Degree from an accredited institution in Accounting, Business, Architecture, Engineering or Construction Management

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.