New

Loss Mitigation SPOC

TEKsystems
$24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Seattle
Apr 18, 2026
Job Description The Loss Mitigation Single Point of Contact (SPOC) is responsible for serving as the primary point of contact for borrowers experiencing financial hardship. This role works directly with borrowers to evaluate and identify appropriate homeownership retention options for eligible FNMA, FHLMC, USDA, FHA, and VA loans. The SPOC manages the loss mitigation process from application through resolution, including missing document followup, communicating approval or denial decisions, monitoring trial payment plans, and educating borrowers on available loss mitigation programs. All activities are performed in accordance with established investor/insurer guidelines as well as state and federal regulations. Key Responsibilities * Serve as a subject matter expert for assigned loan product(s), ensuring compliance with investor, insurer, and regulatory requirements. * Communicate with borrowers to explain loss mitigation options, eligibility requirements, and application processes, while accurately documenting all interactions in the servicing system. * Effectively communicate loss mitigation workout outcomes (approvals or denials), including loan modifications, payment deferrals/partial claims, forbearance plans, short sales, and deedsinlieu (DIL), in accordance with investor and insurer guidelines. * Coordinate the receipt of all required documentation and notify borrowers of any missing items needed to complete the loss mitigation application. * Assist with borrower mediations, meetings, and calls; provide loss mitigation options and follow up to obtain outstanding lien or judgment documentation. * Work with potential successorsininterest by educating them on documentation requirements and following up to ensure timely submission of required materials. * Review written borrower communications for completeness, accuracy, and compliance prior to issuance. * Respond to escalated borrower inquiries and provide clear explanations of loss mitigation decisions, calculations, eligibility criteria, and outcomes. * Ensure compliance with all applicable federal, state, and local laws and regulations. Skills & Competencies * Loss Mitigation * Customer Service * Loan Documentation Review * Mortgage Knowledge * Mathematical & Financial Calculations Job Type & LocationThis is a Contract position based out of Seattle, WA. Pay and BenefitsThe pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.