New

Loss Mitigation SPOC

TEKsystems
$24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Apr 21, 2026
Description The role is responsible for acting as a single point of contact for Loss Mitigation activities for a mortgage company. This role works directly with borrowers experiencing financial hardships to identify homeownership retention options for eligible FNMA, FHLMC, USDA, FHA, and VA loans. Activities include, but not limited to, missing document follow-up, communicating approval and/or denial decisions associated with the Loss Mitigation evaluation, monitoring trial payment plans, and educating borrowers on Loss Mitigation programs in accordance with established investor/insurer, state, and federal guidelines/regulations. Skills loss mitigation, customer service skills, loan documents, mathematics, mortgage Top Skills Details loss mitigation,customer service skills,loan documents,mathematics,mortgage Additional Skills & Qualifications The SPOC will serve as a subject-matter-expert for assigned loan product(s) to ensure compliance with investor/insurer and/or regulatory guidelines by communicating with borrowers to explain loss mitigation options and how to apply for assistance, while properly documenting communications within the servicing system. * Effectively communicate Loss Mitigation workout evaluation outcomes (approval or denial), including modifications, payment deferrals/partial claims, forbearance, short-sale and DIL workouts in accordance with investor/insurer guidelines, while maintaining a professional demeaner. * Coordinate the receipt of all necessary documents and notify the borrower of any required documents necessary to complete the Loss Mitigation application. * Effectively and independently manage an assigned work queue to ensure complete, accurate, and timely communications with the borrower. * Assist with borrower mediations, meetings, and calls; provide loss mitigation options, communicate options, and follow up with borrows to obtain outstanding lien or judgment information. * Assist with internal and external audit preparations, post-audit findings to investors, and any other exam activities, as assigned. Work with potential successors to educate them on documentation requirements to establish successor-in-interest status, including follow-up to communication to encourage the timely return of required documents. * Review written communication prior to sending to borrowers' for completeness and accuracy. * Respond to escalated borrower phone calls and provide detailed, thorough explanations of denials and approvals, calculations, and criteria. * Ensures compliance with applicable federal, state, and local laws and regulations. Completes all required compliance training. Maintain knowledge of and adhere to their internal compliance policies and procedures. The Loss Mitigation SPOC serves as the primary, dedicated contact for borrowers experiencing financial hardship. This role focuses on loan retention alternatives and ensures borrowers are guided through loss mitigation programs in full compliance with federal, state, investor, and insurer guidelines. This is not a collections role-it is a documentdriven, regulationheavy, customer service role that requires empathy, accuracy, compliance discipline, and the ability to manage high loan volumes in a metricsdriven environment. Borrower & Case Management * Acts as the single point of contact for assigned delinquent loans * Communicates directly with borrowers under financial and emotional stress * Explains available loss mitigation options, including: * Loan modifications * Payment deferrals / partial claims * Forbearance * Short sale * DeedInLieu (DIL) * Follows up on missing or incomplete documentation * Monitors trial payment plans and borrower compliance Documentation & Compliance * Reviews and tracks mortgage loan documents * Documents all borrower communications in the servicing system * Ensures compliance with: * CFPB regulations * FDCPA, TCPA, FCRA * Federal Bankruptcy Laws * FNMA, FHLMC, FHA, VA, USDA guidelines * Prevents dual tracking through close collaboration with default servicing teams Operational Oversight * Manages a personal loan inventory/work queue * Flags processing delays and escalates when timelines are at risk * Participates in call quality programs * Supports internal and external audits * Handles escalated borrower calls with precise explanations and calculations MustHave Profile Ideal candidates typically have: * 2+ years in loss mitigation, default servicing, or mortgage servicing * Strong customer service + regulatory compliance experience * Experience with government and conventional loan products * Comfort working high volumes under strict timelines * Strong math skills, documentation accuracy, and attention to detail * Experience handling emotionally distressed borrowers * Proficiency in Excel, Word, Outlook, document management systems * 10key by touch strongly preferred * BA preferred but experience often outweighs degree Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of San Diego, CA. Pay and BenefitsThe pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.