Information Technology Manager 1

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Manager 1 in the Bureau of Enterprise Infrastructure and Operations, Services and Support Division. In this role you will be responsible providing critical support to 5,000+ end-users across its enterprise including those in the agency headquarters, 600+ retail outlets, 2 warehouse distribution centers, and multiple field offices and training centers across the Commonwealth. Apply with us today!

This position serves as the Services and Support Chief and oversees the management of 2500+ workstations, peripheral devices, and 800+ printers across the PLCB enterprise including their life-cycle management and the operating systems, software, and applications that run on them. This position also provides leadership, management, and direction to the Service Desk, Desktop Support, and Computer Operations managers.

Other duties include:

• Ensuring the Service Desk, Desktop Support, and Computer Operations teams are staffed and trained appropriately so that business continuity is maintained.
• Providing technical advice and making recommendations to senior IT leadership supporting the agency vision for information technology end-user equipment and technical support.
• Creating, maintaining, and ensuring compliance with Commonwealth and PLCB policies and procedures in conjunction with the CTO and Chief Information Security Officer (CISO).
• Leading or participating in selection committees developing RFIs/RFPs and reviewing proposals related to information technology goods, products, and services. This position also provides technical criteria and evaluation input to guide selections.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week, with two days per week (Tuesday and Wednesday) in office. In office days could be at the primary location - Northwest Office Building, 910 Capital Street, Harrisburg, PA 17124, or secondary location - 6345 Flank Drive, Harrisburg, PA 17112. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: The salary will be determined in accordance with the Commonwealth's Pay Rules.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator 2, or Information Security Specialist 3 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• Three years of technical information technology experience including two years of administrative information technology work, and a bachelor's degree; or
• An equivalent combination of experience and training including two years of administrative information technology work.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.