Senior Specialist, Communications (USON and Provider Solutions)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Senior Specialist, Communications, Customer Engagement role presents an exciting opportunity to help execute our brand narrative activities that showcase McKesson Oncology & Multispecialty's value to physician practices within The US Oncology Network and the Provider Solutions segments. The role is focused on improving brand perception, deepening engagement and enhancing the customer experience. You will help the Oncology & Multispecialty Marketing team effectively tell the story of our purpose, our approach, what we do, and the value we deliver to our customers and the patients they serve.

*Must be located in either the Woodlands or DFW area*

Ideal Candidate Traits:

• You are naturally curious and love to try new things.

• You have a high level of attention to detail and pride yourself on accuracy in completion of projects.

• You implement communications tactics that engage specialty care providers by creating compelling content and maximizing the communication channels to help drive customer acquisition, retention, and advocacy.

• You enjoy being part of a high-functioning and collaborative team with a strong sense of purpose.

• You're a self-starter who enjoys learning about the specialty care industry, customer needs and competitors, and you want to expand your marketing skills while making a greater impact.

This position reports to the Senior Manager, Customer Communications, Customer Engagement. You will partner closely with the rest of the Oncology & Multispecialty Marketing team to implement yearly marketing plans, support stakeholder alignment and help report the impact of team activities.

Key Responsibilities

• Provide support in planning, developing and proofing of customer communications around topics including, but not limited to distribution and pricing, technology updates, leadership, weather/crisis and other essential business and operational communications

• Collaborate with multiple stakeholders to execute on the delivery of customer communications to the intended practice audience

• Provide support in planning, developing and executing digital communications campaigns including, but not limited to website management, social media channels, blogs and videos

• Support team activities to maintain high standards for storytelling and ensure use of consistent messages in communications efforts

• Support messaging and communication for customer events and trade shows, including PowerPoint development and talking points

• Collect and regularly analyze metrics related to the communications channels and recommend regular channel improvements based on metrics analysis

• Implement ongoing improvements to communications to help drive customer engagement

• Attend sales team meetings and calls as needed to capture feedback, gain insights about customers, and identify opportunities for further communications support

• Provide project management to help the team coordinate and track project timelines, progress, and output on communications

• Assist with measuring our ability to increase providers' awareness of our value proposition and the impact of our branding activities, in partnership with other teams, to improve Customer Engagement Marketing efforts

Minimum Requirement

Degree and typically requires 2+ years of relevant experience.

Education

4-year degree in Communications, Marketing, Business or related field or equivalent experience

Critical Skills

• 2+ years of professional communications/marketing experience

• Excellent communicator - a strong writer, PowerPoint wizard, and articulate speaker - who succinctly and effectively gets your point across

• High attention to detail, solid organizational skills and proactive project management

• Strong knowledge of digital channels and videos

• Interest in or experience incorporating AI to automate workflows

• Healthcare industry experience preferred, especially with healthcare providers

Additional Knowledge & Skills

• Brand marketing and/or communications experience preferred

• Proficient with Office suite, including Word, Excel, PowerPoint,

• Experience with WordPress or other content management systems

• Graphic design and video editing skills using Adobe Express or other programs

• People-savvy collaborator with the confidence to routinely interact and help influence colleagues

• Experience successfully managing projects in a complex, matrix organization and within platforms like Workfront

• Enjoy the challenge meeting aggressive deadlines in a fast-paced marketing environment while constantly striving for excellence

• Strong critical thinking, analytic and problem-solving skills

• Ability to act independently with sound business judgement

• Ability to serve as an inclusive and positive team member

• Flexibility to take on different roles and duties as required

• Sales and Marketing automation system experience (e.g., Salesforce.com, Marketo)

• Vendor sourcing and management experience helpful

• Knowledge of company products and services

Salary: 61,800.00 - 82,400.00 - 103,000.00 USD Annual with 5% MIP

Targeted budget approx.~$70K with 5% MIP

P2

PHYSICAL REQUIREMENTS

• General Office Demands

• If located in DFW area, this role follows a hybrid work model and employee is expected to be on-site in the office 1-2 days per week

• Travel up to 10%

LOCATION

• The Woodlands, TX or Irving, TX

• This position offers the possibility of a hybrid work arrangement based on recent updates to our in-office/workfromhome model. If located in DFW area, the selected candidate may be expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific inoffice days may be designated according to team needs and business priorities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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