Manager, Global People Solutions

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally connected team, then we want to talk!

What we do:

The People Solutions team connects the dots and delivers solutions by focusing on process, efficiency, and the people experience. We operationalize the moments that matter most to TTD'ers while delivering a best-in-class employee experience globally. We navigate complex issues in a dynamic environment as trusted advisors and partners

In our lifecycle aligned model, People Solutions supports the full employee journey - from onboarding to internal movement, to offboarding - ensuring consistency, clarity, operational rigor, and scalable global practice.

We are proud of the culture we have built. We value inclusivity, collaboration, continuous improvement, and the meaningful experiences that each individual brings to The Trade Desk.

What you'll do:

The Manager, Onboarding & Mid-Lifecycle Processes leads the team responsible for new hire onboarding, internal transfers, job/manager changes, and other mid-lifecycle employee transitions. You will own these processes end-to-end - designing workflows, ensuring timely execution, improving systems, and partnering closely with stakeholders and COEs.

You will manage and develop a team, manage case volume, and drive innovation through ServiceNow Lifecycle Events and Workday process optimization. Your work will reduce manual touchpoints, strengthen quality, and improve the experience for employees and internal stakeholders.

This role reports to the Director, Global People Solutions

In this role you will:

• Lead and coach the Onboarding & Mid-Lifecycle team to deliver consistent, high-quality service.
• Set clear expectations, manage performance, and develop team capability.
• Build a culture of accountability, empathy, continuous learning, and operational excellence.
• Oversee training, refreshers, SOP adoption, and knowledge transfer across the Onboarding & Mid-Lifecycle team, extending outside of region when needed.

Onboarding Process Ownership

• Oversee and continuously refine the onboarding process-from pre-onboarding tasks to new hire setup, documentation.
• Ensure workflows are executed accurately, consistently, and in alignment with governance standards.
• Partner with COEs and stakeholders to ensure workflows are compliant, complete, and reflect correct sequencing and partner involvement.
• Leverage ServiceNow Lifecycle Events to automate and orchestrate onboarding actions resulting in reduced manual work and improved visibility.
• Ensure Workday data accuracy for new hires.
• Drive proactive communication to reduce confusion, prevent rework, and improve the end-to-end onboarding experience for employees and managers.
• Be aware and sensitive to global alignment when implementing any new regional processes.

• Oversee and optimize internal transfers, job changes, manager changes, and other lifecycle updates.
• Reduce handoffs by designing clear, sequenced workflows that reflect upstream and downstream system dependencies.
• Partner with the Sr. Manager, Process & Systems Governance to ensure updates to existing processes and new processes
• Be aware and sensitive to global alignment when implementing any new regional processes.

• Establish, monitor and report team KPIs and SLAs (case volume, turnaround time, accuracy, NPS, error rates) and report trends to leadership.
• Use data insights to identify bottlenecks, workload trends, and improvement opportunities across onboarding and transfers.
• Support audit readiness and ensure consistent recordkeeping and adherence to regulatory requirements.

• Partner with the Sr. Manager, Process & Governance to maintain strong Workday + SNOW governance, data integrity, and process documentation.
• Work with the Knowledge Base Manager with the ServiceNow Core team to improve self-service options.
• Partner with Centers of Excellence (TA, HRIS, Payroll, Benefits, IT, Workplace Services) to ensure lifecycle processes are connected, scalable, and efficient.
• Act as the subject-matter expert and escalation point for complex onboarding or movement cases.
• Work closely with the ServiceNow Core Team to optimize guided workflows, automated communications, event sequencing, and reporting dashboards.

Who you are:

• 5+ years of experience in HR Operations / Shared Services, with exposure to onboarding, transfers, or People Systems lifecycle work.
• 2+ years of experience leading teams or mentoring others in a global shared services environment.
• Strong Workday and ServiceNow proficiency with an understanding of how lifecycle processes flow between systems.
• Experience designing or improving HR processes with a focus on automation, employee experience, and data accuracy.
• Excellent project management skills: able to define scope, manage timelines, minimize risk, and deliver outcomes.
• Strong analytical capability with ability to translate data into insights and action (KPIs, SLA reporting, volume trends, cycle time metrics).
• Strong communicator who can influence stakeholders across HR, Talent Acquisition, Benefits and IT.
• High integrity, confidentiality, and judgment-especially in sensitive lifecycle moments.
• Commitment to building inclusive, empathetic, employee-centered experiences.

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