Trainer, Client Learning

Position Type :

Type Of Hire :

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

FIS is looking for a Client Trainer to join our Learning Solutions team. This position includes both developing and conducting live training to our financial institutions and working with Instructional Designers to create self-paced sessions. This training professional will be responsible for providing training on products specific to Digital One Business software. Additional application and soft-skills training may be required.

The ideal candidate will have experience with banking and/or specifically with Digital One Business banking at a financial institution. Proficiency delivering training virtually and in the classroom is required. Comfort working in a team environment and ability to communicate with several different organizational levels of financial institution representatives is required. Creative thinking, problem solving abilities and familiarity with Instructional Design and Multi-Media development tools are a plus.

About the team:

Our team is responsible for delivering training to clients using the Digital One Business. We have a wide variety of experiences on the team and value communication and collaboration. Our role involves direct interaction with our clients. We represent the values and brand of the company. We work closely with our partners in Implementations and Conversions to ensure an accurate and thorough Learning Plan is developed and deployed on each project and deliver our content based on feedback from the Project Team.

Please note this is a full-time position with a required hybrid schedule in our posted location.

Current and/or future sponsorships are not available for this role.

What you will be doing:

As a Client Trainer,you will conduct task & job-based training on FIS products and systems for new clients as part of new conversions, conversion-merger and acquisition projects, existing clients who require refresher training, or need to train new employees and/or FIS employees who support the product, specifically Digital One Business.

• Learn assigned application (Digital One Business) using recordings and existing training materials
• Create engaging presentations using our standard marketing materials and templates
• Update training guides as needed
• Collaborate with team members and subject matter experts
• Deliver courses as assigned based on project, expertise and availability either in person or virtually
• Demonstrate self-motivation and direction
• Work independently when necessary

The Ideal Candidate:

• Strong presentation and course creation skills
• Banking and/or Digital One Business banking experience
• An affinity for teamwork and relationship building
• Creative thinker excited to grow our learning solutions offerings
• Is looking to join our team and build a long-term career with FIS

What you bring:

• Strong, professional presentation skills
• Ability to use Microsoft Applications independently
• Ability to utilize recordings and existing materials to learn the applications assigned
• Innovative ideas to engage and inspire our learners
• Strong collaboration skills
• Conduct training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users.
• Determine appropriate instructional strategy based on results of needs assessment.
• Design, modify or develop instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids.
• Classes may consist of standard or customized course content and may use a train-the-trainer approach.
• Conduct traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills.
• Assess training outcomes by soliciting and reviewing feedback and evaluation of classes taught.
• For systems/products trained, review system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes - enhances system knowledge through hands-on practice using test banks.
• Develop and manage content and parameters of training banks including account and scenario setup, product definition across multiple applications and security with a focus on Digital One Business and our Digital One suite of products.
• Manage and complete all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects, communicating with clients, working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly), scheduling and travel planning, status and expense reporting, following-up and issue resolution and resetting parameters of training bank, including student and demonstration accounts and user IDs and passwords.
• Travel percentage for this role: 20%

EDUCATION REQUIREMENTS:
Bachelor's degree in finance or adult education or the equivalent combination of education, training, or work experience.

• Thorough, detailed knowledge of FIS systems and products trained as well as FIS procedures.
• Effective presentation and interpersonal skills
• Understanding of and ability to demonstrate adult education principles and techniques
• Classroom management skills
• Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, with an emphasis in online banking.
• Strong verbal and written communication skills; clear, tactful and constructive
• Proficient with technology and office automation tools and applications
• Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
• Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Strong time management, problem solving, project management, leadership and negotiation skills
• Attention to detail
• Resourcefulness, flexibility, versatility, dependability

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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