Capitol Visitor Services Manager

The Tennessee State Museum is seeking a Capitol Visitor Services Manager who will oversee the daily operations, staffing, and strategic direction of visitor services and educational programming at the Tennessee State Capitol. Reporting to the Director of Education & Public Programs, this position leads a team of educators and volunteers to ensure exceptional customer service, efficient tour operations, and a welcoming experience for school groups, civic organizations, VIP delegations, and general visitors. The role also serves as a key liaison between the Tennessee State Museum, Capitol administrators, legislators, and other officials while coordinating group visits, maintaining visitation records, and supporting the development of educational content and program materials for the future Capitol Visitor Center.

How to Apply
The Tennessee State Museum welcomes applicants who are committed to public service, community engagement, and the preservation of Tennessee's rich history. All staff positions are filled through the State of Tennessee's official hiring process, administered by the Department of Human Resources.

Applicants may view and apply for current opportunities by visiting the State of Tennessee Careers website.

Apply at: www.tn.gov/careers

Select "Apply Here" ? External or Internal Candidates.
Search "State Museum" to view all current openings.
Note on Job Titles: When searching, you may see official state classification titles (e.g., "Assistant Chief") that differ from internal museum titles. Please click on each listing to view the full job description attached, which contains the specific duties, agency-level title, and requirements for the role to ensure it aligns with your professional goals.
This process is the required method for applying to positions with the State of Tennessee.

Essential Job Functions, Duties & Responsibilities:

1. Oversee daily operations of Capitol visitor services and tour programs.

2. Supervise, schedule, train, and evaluate educators and volunteers.

3. Maintain high standards of professionalism, dress, decorum, and interpretive excellence for all Capital tour staff.

4. Coordinate group visits, including school groups, VIPs, and government guests.

5. Collaborate with Capitol administrators, legislators, and Museum leadership to ensure seamless visitor experiences.

6. Maintain comprehensive visitation records and reporting systems.

7. Contribute to the development of field trip guides, civics workshops, and visitorcenter educational materials.

8. Anticipate operational needs, troubleshoot issues, and develop solutions to improve visitor services.

9. Support strategic planning and implementation for the forthcoming Capitol Visitor Center.

Knowledge, Skills, and Abilities:
Required

Exceptional verbal and written communication skills.

Strong organizational and teamleadership abilities.

Effective analytical and problemsolving skills.

High degree of professionalism and interpersonal skills.

Commitment to excellent customer service and positive visitor experiences.

Preferred

Familiarity with educational best practices and state education standards.

Experience working in a museum, historic site, or similar cultural institution.

Experience presenting to or engaging large groups.

Experience with staff scheduling and data collection tools or systems.

recblid mz70eck9wuqvts7tzlg5q3623zwpvi