Senior Consumer Loan Processor

Description

Park Bank is hiring our next Senior Consumer Loan Processor, and we'd love to hear from you! In this role, you'll serve as the subject matter expert for consumer loans, supporting retail branch associates with new loan applications, overseeing the consumer loan pipeline, and partnering closely with Mortgage, Retail, Underwriting, and Compliance. You'll ensure consumer loan documents are delivered accurately and on time, assist with loan files, and prepare key pipeline, HMDA, and change management reports for audits, exams, and leadership review.

This position also plays a critical role in administering the bank's Loan Operating System (LOS) for consumer loans, including managing users, workflows, integrations, product and rate updates, and regulatory thresholds. We're looking for someone who's detail-oriented and proactive and who's comfortable balancing leadership with hands-on work. You'll thrive in this role if you enjoy training and supporting others, improving processes, and building strong relationships across teams and with vendors. If you're passionate about consumer lending and ready to make an impact at a collaborative community bank, we'd love to connect with you!

Essential Functions & Duties

• Responsible for executing consumer loan documents and ensuring consumer loan documents are delivered to the consumer lenders accurately and in a timely manner
• Responsible for the management of the Consumer Loan Pipeline
• Provide support to the consumer retail lenders/managers in both technical and decision making
• Provide routine training updates with all consumer lenders during retail meetings
• Provide Admin support for consumer lending portion of the CSM/Decision Pro Software
• Administrate/Maintain - CSM/Decision Pro with rate changes, updated products, form changes
• Posting of consumer interest rates within Intranet and other Internal Advertising
• Familiarity with other processing software that is used - Encompass, LaserPro, etc
• Manage NOIA-Adverse Action - Mailings and Reports
• Manage Employee/Associate Loan files
• Assisting in developing and revising Department Procedures to maximize efficiency, accuracy and client experience
• Assisting in developing new consumer channels for consumer loans, such as E-Sign, Online Applications, etc.
• Working with Compliance Department on making sure Consumer Loans are staying compliant with all regulatory guidelines in an effort to protect clients and the bank
• Assist as needed with the Mortgage Processing Department
• Provide direction for others in the Consumer Processing Department and other teams that work with the department such as Underwriting, Retail, Compliance, Mortgage
• Building strong relationships with multiple internal departments and external vendors to ensure the LOS is functioning efficiently
• May help on any other tasks that may arise within the processing department on an as needed basis

Requirements

Required Education and Experience

• High school diploma or equivalent
• 3+ years' experience in Consumer Processing or related work; or equivalent combination of experience and education
• 1+ years administrative experience with applicable lending operating platforms such as Loans PQ/Meridian Link

Preferred Education and Experience

• Post-secondary degree/classes

Why Work for Park Bank?

• Robust Benefit Package Including Medical, Dental, Vision, etc.
• Four Different Benefit Packages to Choose What Fits Your Needs Best
• 10 Paid Holidays (Including Your Birthday)
• PTO That Increases Each Year of Service
• Generous 401K Company Match
• Wellness Reimbursement Program
• Associate Resource Groups (ARGs)
• Eligibility to participate in Bank-wide Bonus Program
• Hybrid Work Schedule Available
• And more!

• Park Bank is a drug free workplace. All candidates selected for new employment with Park Bank will be required to submit to drug testing after a conditional offer of employment. Employment is contingent on the associate passing the drug test.
• Credit, Criminal and Driving history will be reviewed when making final employment decisions consistent with applicable laws.
• Park Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, and protected veteran status.
• Park Bank is committed to providing individuals with disabilities with reasonable accommodations in its job application and hiring process. If you have difficulty using our online application system because of a disability, you may contact us at the following email address and phone number: humanresources@parkbank.com or 608.301.8674.
• The Immigration Reform and Control Act of 1986 require employers to verify the employment status of each person hired.
• Through UnitedHealthcare, UMR and HealthSCOPE Benefits is the published Machine-Readable Files on behalf of Park Bank. Please click to review: Transparency in Coverage