New

Director, Member Services

BlueCross BlueShield of South Carolina
United States, South Carolina, Columbia
May 05, 2026
Internal Reference Number: R1050156 Summary Provides strategic oversight and operational leadership for all membership functions supporting Commercial and Healthy Blue lines of business, including eligibility, ID cards, member correspondence, and related processes. Ensures eligibility is loaded accurately and timely through close coordination with internal teams, eligibility vendors, and account partners. Partners across all Operations to ensure membership standards are exceeded and regulatory requirements are met. Oversees Quality Assurance for customer service operations to drive accuracy, consistency, and continuous improvement in the member experience. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229. What You Will Do: Directs and maintains the effective and efficient operation of the membership services department. Ensures department standards are met consistently and that staff performs at or above standards. Serves as liaison to other departments such as marketing, underwriting, and operations. Ensures departmental standards are met consistently and staff performs at or above standards Coordinates with information services and outside vendors to ensure the accurate and timely receipt and loading of eligibility data. To Qualify for This Position, You'll Need the Following: Required Education: Bachelor's Required Work Experience: 7 years of experience in membership services including either 4 years of management experience OR 4 years of equivalent military experience in grade E4 or above. What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation. Some states have required notifications. Here's more information.