New 
Performing Loan Consultant (Bilingual And Non-bilingual)
 TEKsystems | |
$21.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Arizona, Tempe | |
 May 08, 2026 | |
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*Performing Loan Consultant (Call Center) - Bilingual Preferred* *Location:* Tempe, AZ (Onsite - 5 days/week)
*Schedule:* Monday-Friday, must be flexible between 7:00 AM - 6:00 PM *Employment Type:* Contract-to-Hire *Position Overview* We are seeking motivated and customer-focused individuals to join a fast-paced call center environment as a Performing Loan Consultant. In this role, you will work directly with homeowners across the country, assisting with mortgage-related inquiries and helping customers who are past due on their payments find practical solutions. This is an excellent opportunity for individuals looking to build or grow their career in financial services, customer service, or the mortgage industry. *Key Responsibilities* * Handle a high volume of *inbound and outbound calls* in a structured call center environment * Speak with homeowners to *identify reasons for delinquency* and develop customized payment solutions * Assist inbound callers with *general mortgage servicing questions* (payments, escrow, account inquiries, etc.) * *Process mortgage payments* and ensure accuracy in all transactions * *Document all interactions* thoroughly and accurately in company systems * Identify and refer eligible customers to *refinance or additional financial solutions* * *Maintain compliance with company policies and industry regulations* * *Meet or exceed established performance and productivity goals* * *Deliver a consistently professional, empathetic, and customer-first experience* *Required Qualifications* * High school diploma or equivalent required (college degree preferred) * Strong *customer service and communication skills* * *Ability to work in a fast-paced, high-volume environment* * *Basic proficiency with Microsoft Office and Windows-based systems* * *Excellent attention to detail and organizational skills* * *Ability to handle sensitive information with professionalism and confidentiality* * *Strong problem-solving and negotiation abilities* * *Reliable attendance and punctuality* *Preferred Qualifications* * Prior *call center or collections experience* * *Experience in financial services or mortgage-related roles* * *Bilingual (English/Spanish) skills strongly preferred* * *Sales or upselling experience* *What We're Looking For* * Positive attitude and strong work ethic * Ability to communicate effectively with individuals of varying personalities and situations * Self-motivated with the ability to work independently * Commitment to providing *exceptional customer service* *Job Type & Location* This is a Contract to Hire position based out of Tempe, AZ. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Tempe,AZ. *Application Deadline*This position is anticipated to close on May 21, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |