Direct Response Representative (Sales)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Direct Response Representative

Location: US - Raleigh, NC | On Site

Role Overview:
Drive early-stage revenue growth by converting high-intent inbound demand into qualified pipeline and shaping first impressions of the Genesys Cloud platform. This role influences how organizations evaluate customer experience technology, guiding prospects from initial interest to meaningful engagement with sales. At Genesys, we are redefining how businesses connect with customers through AI-powered experience orchestration, and this position plays a critical role in accelerating that transformation. You will partner closely with sales and marketing to ensure every qualified lead translates into a measurable opportunity, while building foundational skills that prepare you for a future in direct sales.

Key Responsibilities:

• Manage inbound lead flow to ensure rapid qualification and conversion into sales-ready opportunities
• Drive pipeline growth by identifying customer needs and aligning them with Genesys Cloud solutions
• Engage prospects through consultative conversations that uncover business challenges and decision drivers
• Deliver high-level product demonstrations that communicate platform value and differentiation
• Collaborate with sales teams to transition qualified opportunities and maintain pipeline momentum
• Apply structured prospecting techniques to expand engagement within target accounts
• Track performance metrics to continuously improve conversion rates and response effectiveness
• Maintain consistent follow-up practices to accelerate deal progression and customer engagement

Required Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience through military service
• Strong written and verbal communication skills with the ability to engage professional audiences
• Comfort using digital tools, CRM systems, and sales enablement platforms
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail
• Demonstrated ability to collaborate effectively within cross-functional teams
• Curiosity and willingness to learn new technologies and sales methodologies
• Strong organizational and time management skills
• Interest in building a long-term career in sales

Preferred Qualifications:

• Internship or early experience in sales, customer service, or lead generation
• Exposure to SaaS, cloud platforms, or customer experience technologies
• Familiarity with CRM systems such as Salesforce or similar tools
• Demonstrated ability to meet or exceed performance goals in academic or professional settings

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.