Program Coordinator (5002)

We recommend using the following browsers to complete the application:

Desktop: Google Chrome, Edge with Chromium

Mobile: Google Chrome, Safari

The function of this position is to serve as the technical expert for the Office of Continuing Professional Development by assuming the role of System Administrator for various office technologies and systems including but not limited to credit management and learning management systems, activity tracking systems, and accreditor reporting systems. The incumbent will also be responsible for creating and managing activities within various databases. This position is also be responsible for coordinating any upgrades or enhancements necessary to meet the needs of the department.

70% Administration
1. Responsible for the coordination, implementation, facilitation, and closeout of specialized programs/activities including MOC (Maintenance of Credit), SANE (Sexual Assault Nurse Educator) training activities, Urban League activities, and others as assigned.
a. Provide program knowledge and expertise of OCPD procedures to internal and external partners.
b. Provide suggestions for programmatic and logistical improvements.
c. Assist the Medical Director for the Office of Continuing Professional Development by receiving and coordinating MOC (Maintenance of Credit) forms for credit and ensuring MOC credit is awarded
d. Complete all activity set up and close out tasks in the office's credit/learning management system.
e. Ensure learning activities are evaluated appropriately and in accordance with the ACCME (Accreditation Council for Continuing Medical Education).
2. Provides leadership for the administration and execution of educational activities as directed.
a. Track activities, courses, and credits for all CPD activities including the enduring (online) materials for the above-mentioned activities.
b. Work with internal and external activity organizers to ensure registration and attendance lists are submitted and processed so learners receive the applicable credit for course completion.
c. Prepare data reports and analysis as requested by the Director.
d. Prepare activity reports as requested by activity planners including registration, attendance, evaluation, etc.
e. Ensure learning activities are evaluated appropriately and in accordance with the ACCME (Accreditation Council for Continuing Medical Education).
f. Responsible for working with external organizations to secure specific continuing education credit types as requested.
g. Interpret and apply operating policies and requirements of accrediting organizations.
3. Provide general administrative support to the Office of Continuing Professional Development
a. Participates in office long-range planning, objectives, and goal setting.
b. Responsible for implementing office priorities as related to the position.
c. Serve as back up for maintaining and processing paperwork for professional licensing renewals with the Illinois Department of Financial and Professional Regulation.
d. Ensure learner credit is accurately reported to appropriate boards.
e. Answer phones and monitor shared email inbox when necessary.
3. Oversee and manage the office's webpages on public facing website and company intranet.
a. Ensure content is current and accurate.
b. Refresh content as necessary to maintain relevancy and engagement
4. Ensure annual accreditation reporting is submitted timely and accurately
a. Maintain expert understanding of accreditation requirements and how they relate to reporting requirements
b. Suggest programming and process improvements to ensure accreditation and data reporting compliance
c. Attend annual technical assistance sessions to ensure understanding of current year requirements
d. Be able to identify questionable, inaccurate, and outlier data and determine cause of anomaly and explain any inconsistencies.

20% Technical:
1. Responsible for providing administrative and technical support to credit/learning management system admin users, learners, and activity coordinators.
a. Troubleshoot system issues and assist vendor with resolutions.
b. Submitting Help Desk tickets and interpreting solutions provided by vendor.
c. Applying and testing functionality enhancements, features and fixes as per direction from the vendor.
d. Provide support to end users with creating or merging accounts, resetting passwords, entering/auditor credits, and general navigation questions.
e. Ensure learner credit is awarded correctly; resolving discrepancies or errors.
f. Responsible for creating and maintaining reference and training documents for using credit/learning management system.
2. Responsible for providing administrative and technical support for office's activity tracking systems.
a. troubleshoot systems
b. provide training as requested
c. identify potential efficiencies and how tracking systems can support workflows
3. Serve as a liaison and technical support for the development of online learning modules.
a. Provide support to subject matter experts and content creators in the development on online learning modules.
b. Analyze, update, and refine existing online content.
c. Provide support and training on how to use online learning technologies
4. Work with SIU School of Medicine IT to obtain necessary licensing for virtual platforms utilized by the Office of Continuing Professional Development.

5% Financial:
1. Provides back up support to the Business Manager and Office Manager for fiscal transactions when necessary.
a. Serve as back up for handling incoming funds, creating collection reports and submit to Revenue Accounting for deposit into the appropriate account. Record deposits.
b. Serve as back up for taking credit card payments for registration fees or invoice utilizing the payment terminal as requested.
2. Review P-card transactions and submit to the Business Manager for approval.
a. Create transactions in the financial tracking spreadsheet for reconciling each month.

5% Performs other duties as required or assigned which are reasonably within the scope of the duties described above.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.