Inside Sales and Service Representative - Rental Coordinator

Job Title:
Inside Sales & Service Representative - Rental Coordinator

Location:
Omaha, NE

Job Overview:

This is an Inside Sales & Service Representative - Rental Coordinator position based out of the Omaha, NE Customer Center. This role is responsible for establishing and executing to grow rental revenue, profitability, and customer satisfaction. This role will partner closely with Account Managers and Area Leadership on the development of actions and strategies to drive Rental Services Growth and standard work.

• Act as key customer contact to provide information and accurately enter, manage, and coordinate rental services to customers from order acceptance through delivery.
  
  
• Partner with branch offices on logistics including dispatching and return of rental assets and coordination of asset transfers between locations.
  
  
• Develop rental business by optimizing rental fleet, building relationships with other rental companies and freight carriers, and partnering with Account Managers to market our fleet to Ingersoll Rand and competitive accounts.
  
  
• Responsible for monthly and quarterly forecasting of rental revenue, rental invoicing, payables for re-rent assets, and periodic reconciliation of rental assets.
  
  
• Upon return of equipment, ensure timely delivery of receiving, inspection, and servicing of equipment.
  
  
• Achieve operational excellence to improve customer satisfaction and business performance (revenue and profitability) and develop and maintain rental assets KPIs.
  
  
• Serve as a backup to Inside Sales team as needed to include handling inbound customer requests to generate sales of compressed air products, parts, and services.
  
  
• Basic warehouse functions including loading/unloading trucks using equipment, receiving and labeling inventory, packing/shipping products, and adjusting/moving products systemically and physically for both services and sales.
  
  

Core Competencies:

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
  
  
• Ability to communicate (written and verbal) effectively to all teammates, providing responses and updates timely
  
  
• Excellent multi-tasking and organizational skills to receive information and requests via multiple media methods
  
  
• Customer service focus - understand the need, solve problems, and respond in an efficient manner
  
  

Preferences:

• Bachelor's Degree preferred.
  
  
• SalesForce, CRM, and Oracle experience is a plus.
  
  
• Forklift certification a plus but not required (we'll certify you!)
  
  

• This position will be based in Omaha, NE, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
  
  
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.
  

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.