Customer Service Associate

UNM Parking & Transportation
Services (PATS) is recruiting two (2) 3/4-time Customer Service Associates to
ensure consistent and reliable daily coverage across three primary operational
locations. These positions work collaboratively to maintain uninterrupted
service, provide on-site support, and ensure operational continuity across all
assigned areas.

Each associate will share primary
responsibility for coverage of the outdoor Bike Valet, the Transportation
Information Center (TIC), and special event support, while also overseeing
student employees, managing schedules, and supporting workforce accountability.
This structure ensures redundancy, flexibility, and consistent leadership
presence across all locations.

Key
Responsibilities:

• Provide daily operational coverage at the bike valet,
  TIC, & special events, ensuring consistent staff presence and service
  delivery.
• Work collaboratively with the second associate to
  ensure seamless coverage and transition between locations and shifts.
• Serve as a primary backup resource, stepping in to
  cover staffing gaps, callouts, or high-demand periods.
• Develop and manage monthly schedules for 10+ student
  employees across multiple locations.
• Coordinate real-time schedule adjustments to maintain
  full operational coverage.
• Oversee student employees, including:
• Monitoring attendance, punctuality, reliability,
  uniform compliance (safety vests)
• Providing on-site direction and support
• Relaying performance concerns, attendance issues, and
  operational challenges to the direct supervisor
• Ensure accurate tracking of work locations for each
  employee
• Maintain consistent communication with student
  employees regarding schedules, expectations, and updates.
• Assist with data entry and clean-up of reports.
• Assist with onboarding and training coordination for
  new student employees.
• Identify and communicate staffing gaps, scheduling
  conflicts, and operational risks with supervisor.
• Maintain professionalism, confidentiality, and
  compliance with university policies.
• Perform other related duties as assigned.

Working
Conditions:

• Two (2) 3/4-time positions (approximately 30 hours per
  week each).
• Requires regular movement between three operational
  locations.
• Includes early mornings, evenings, weekends, and
  event-based shifts.
• Requires active, on-site engagement including standing
  and walking.
• Requires regular lifting of up to 60lbs

See the Position Description for additional information.

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Experience supervising or coordinating students or
  part-time employees.
• Experience managing multi-site coverage and staffing
  logistics.
• Experience in operations, scheduling, or workforce coordination.
• Demonstrated ability to manage multiple locations or priorities simultaneously.
• Experience providing oversight or direction to employees or teams.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and collaboratively in a team-based environment.
• Proficiency in Excel, Google Sheets, or similar tools.
• Strong proficiency with computer systems, applications, and operational tools, including the ability to utilize technology to improve workflows, increase efficiency, and support daily operations.
• Familiarity with UNM campus and service locations.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.