Operations Strategist II

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To organize, facilitate, and coordinate small to large scope initiatives from inception through implementation. Work with stakeholders to plan, measure, deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models.

Responsibilities

• Develop, plan and deliver solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
• Provide strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
• Assist in leading project teams on complex initiatives of significant business risk and impact across the organization
• Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
• Prepare and deliver moderately complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
• Develop, analyze, and provide operational dashboards with project progress, resource allocation, and communication status
• Facilitate regular project reviews to assess business alignment and identify areas for improvement. Make recommendations for improvement to departmental leadership
• Lead benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors
• Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to services/or operation/or member service areas without clear practice or precedent
• Identify and collaborate with various levels of staff to accomplish all tasks/assignments and recommend and execute moderately complex process improvements
• Schedule and perform as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve moderately complex operation strategies for the branch
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements to moderately complex processes
• Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
• Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
• Set and implement operational objectives and goals that align with division, department and corporate strategies
• Provide results of and develop recommendations based on analysis and research of trends in support of projects and initiatives
• Promote and educate on the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
• Identify moderately complex operational, training, and service/products goals and create opportunities to join forces across the organization
• Ensure consistent, appropriate and fluid communication across the organization
• Perform other duties as assigned

Qualifications

• Advanced knowledge of project/process improvement/change management methodologies
• Experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)
• Significant experience in using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
• Advanced in the use of PCs and software applications
• Ability to manage multiple activities simultaneously and achieve desired results
• Knowledge of NFCU operations, processes and procedures
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced research, analytical, and problem solving skills
• Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
• Advanced organizational, and planning and time management skills
• Advanced skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures
• Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience

Desired Qualifications

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objective
• Knowledge of NFCU operations, processes and procedures
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5550 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us