New

Assistant Vice Chancellor

University of North Carolina - Chapel Hill

Dependent on experience and qualifications.

remote work

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

May 14, 2026

Posting Information

Department	ITS - Educational Technologies-606000
Career Area	Information Technology
Posting Open Date	05/14/2026
Application Deadline	06/12/2026
Open Until Filled	No
Position Type	Permanent Staff (EHRA NF)
Working Title	Assistant Vice Chancellor
Appointment Type	EHRA Non-Faculty
Position Number	01004110
Vacancy ID	NF0009760
Full Time/Part Time	Full-Time Permanent
FTE	1
Hours per week	40
Position Location	North Carolina, US
Hiring Range	Dependent on experience and qualifications.
Proposed Start Date	10/05/2026

Position Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit	ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University's academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.
Position Summary	This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. The Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement ( AVC, EdTech & CXE) provides visionary, data-informed leadership for the University's digital learning ecosystem, technology-enabled teaching and learning, and the end-to-end customer experience of students, faculty, staff, and academic partners. The AVC leads two strategically integrated portfolios: 1. Educational Technologies learning management system ( LMS) strategy and operations; classroom & learning space technology; digital learning tools; media services & lecture capture; assessment and academic integrity technologies; learning analytics; and instructional design partnerships. 2. Customer Experience & Engagement enterprise service desk and field services; service management, knowledge management, and self-service; user experience (UX) and accessibility; technology communications; training & digital adoption/change management; customer listening and CRM; and service analytics. The AVC is a trusted strategic partner to the Provost's Office, Vice Provosts, Deans, University Libraries, Teaching & Learning Centers, Student Affairs, Enrollment, Communications, and central IT leaders translating academic priorities into scalable, secure, and accessible solutions that measurably improve teaching, learning, and campus experience.
Minimum Education and Experience Requirements	Relevant post-baccalaureate degree: relevant undergraduate degree with 5 -7 years of related professional experience may be substituted for the advanced degree.
Required Qualifications, Competencies, and Experience	Undergraduate degree in related field. Amount and type of experience may be a viable substitute for specific degree field listed. Minimum of 7 years progressively responsible leadership in higher education IT, academic technology, or enterprise service management; minimum 5 years managing managers and multi-disciplinary teams. Demonstrated success overseeing LMS ecosystems, classroom technology operations, and/or instructional technology portfolios at scale. Proven leadership of service management, service desk operations, customer experience programs, and organizational change management. Strong track record collaborating with academic leadership (Provost, Deans, Faculty Governance), and cross-functional partners (Teaching & Learning, Student Success, Libraries). Experience with accessibility standards (e.g., WCAG/Section 508), privacy/security frameworks (FERPA, data classification), and vendor governance. Excellent communication, negotiation, and relationship-building skills across technical and non-technical communities.
Preferred Qualifications, Competencies, and Experience	Advanced degree in a related field preferred. Experience with AI-enhanced learning tools, learning analytics ethics, and responsible AI governance in academic contexts. Expertise with service analytics, CRM for engagement, and digital adoption strategies at enterprise scale. Experience in capital planning for learning spaces, AV standards, and lifecycle refresh programs.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities	This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Special Instructions	The UNC Department of Executive Talent Management is assisting with the search. The search will remain open until filled. Priority consideration will be given to materials received by 6/12/26. Applications will be reviewed as they are received and should include 1) cover letter and 2) current curriculum vita (CV). Ideally cover letters should not exceed two pages. All applications are treated confidentially. Inquires, referrals, and nominations are also treated confidentially. Inquiries and Questions: Please send to etm@unc.edu. Nominations and Referrals: Please send the nominee's name, title, and contact information if available to etm@unc.edu.
Quick Link	https://unc.peopleadmin.com/postings/318543

Posting Contact Information

Department Contact Name and Title	Parker Whitley, ITS HR Specialist
Department Contact Telephone or Email	pwhit@unc.edu
Office of Human Resources Contact Information	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement	The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.