Director, Suite and Hospitality

Job Posting Title:

----

Hiring Department:

----

Position Open To:

----

Weekly Scheduled Hours:

----

FLSA Status:

----

Earliest Start Date:

----

Position Duration:

----

Location:

----

Job Details:

General Notes
Additional hours will be required to include early mornings, evenings, weekends, and holidays. This job is not suitable for remote work and is expected to work regular on-site hours. Travel is required.

This position is designated as an Administrative Officer and serves without a fixed term and at the pleasure of the President, pursuant to Regents Rule 20102 and the University's Handbook of Operating Procedures 1-1020, "Officers of Administration."

Purpose of Position:

Manage all aspects of suite services for Texas Athletics and the Longhorn Foundation. Accountable for donor revenue generation through renewal management and communications. Assist in overseeing gameday hospitality for all applicable sports.

Responsibilities:

• Manage Texas Athletics suite and courtside seating program for football, men's and women's basketball, volleyball and baseball: Ensure the maximization of revenue through exemplary concierge customer service, competitive pricing, managing all aspects of sold-out inventory.

• Manage the Assistant Director of Suites and Hospitality

• Manage the suite renewal process in conjunction with the Athletics Business office in relation to suite agreements, suites and premium seating invoicing, amendments and communications.

• Monitors suite food quality, service standards, and post-game survey feedback to ensure continuous improvement and make intentional adjustments.

• Partners with the Annual Fund to align premium sales efforts with philanthropic priorities and donor strategies.

• Works with the Annual Fund in the creation of premium seating sales materials, presentations, and proposal strategies tailored to prospective donors/season ticket holders.

• Develops and executes a strategic premium suites plan designed to maximize revenue, communication, renewal timeline and long-term customer engagement

• Helps to analyze best practices, market trends, customer data, and sales performance to inform forecasting and strategic adjustments.

• Create and manage regular, effective communication with premium seating and suite holders, working with the Sales and Service Team, Ticketing Operations, and the Annual Fund to ensure that ticketing needs of suite holders and courtside season-ticket holders are met. Including but not limited to renewals, suite manuals, suite-specific gameday correspondence, etc.

• Manage and execute meaningful and impactful gameday events for the Longhorn Foundation, including but not limited to gameday tailgates, pregame donor receptions/functions, personalized gameday experiences and postgame functions.

• Assist the Senior Associate Athletics Director for Suites, Hospitality and Special Events in the management of all hospitality areas for football, men's and women's basketball game day, working with all partners to ensure service expectations.

• Oversee the operations of gameday hospitality and activations at the new Football Indoor Hospitality Area, including but not limited to staffing, logistics, and serving as the liaison with the Spurs leadership for any special requests and rental requests.

• Oversee and manage the Point Texas Club programming, operations, staffing and execution.

• Implement new and creative hospitality activations that are both impactful and cost-effective.

• Assist with special event planning as needed.

• Assist the Executive Senior Associate Athletics Director, Senior Associate Athletics Director and Assistant Athletics Director for Annual Giving in promoting an ethical culture supportive of the strategic plan.

• Other related functions as assigned.

• Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University's Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.

Working Conditions:

• May work in all weather conditions

• May work in extreme temperatures

• May work around standard office conditions

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Climbing of stairs

• Climbing of ladders

• Lifting and moving

QUALIFICATIONS
Required: Bachelor's degree required in Sport Management, Business Administration, Hospitality Management, Marketing, Communications, or a closely related field and 5-7 years of full-time experience in collegiate sports hospitality, special events or suite services.Demonstrated experience managing premium seating or hospitality programs in a collegiate or professional sports setting, including suites, club seating, courtside or equivalent hightouch inventory. Proven track record of developing and executing revenuegenerating strategies tied to premium seating, hospitality, or highvalue customer programs. Experience collaborating across multiple functional areas, including ticketing operations, development/annual giving, sales and service, business or finance offices, facilities and food & beverage partners. Excellent relationshipmanagement and conciergelevel customer service skills, with the ability to manage highexpectation donors, suite holders, and premium clients. Demonstrated ability to plan and execute highprofile gameday and special events, including donor receptions, tailgates, premium activations, and personalized experiences. Strong organizational and projectmanagement skills with the ability to manage multiple events, timelines, and stakeholders simultaneously. Ability to lead and model an ethical, serviceoriented, and teamfocused culture consistent with institutional and department values. Ability to work effectively with senior leadership and represent the department with professionalism and discretion.

Preferred: Master's degree and more than 7 years of full-time experience in collegiate sports hospitality, special events or suite services. Supervisory experience.

----

Employment Eligibility:

----

Retirement Plan Eligibility:

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.