Asset Management (DPAS) Technician

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

As the Tier II DPAS Technician you will act as a model of customer service excellence to all organizational staff members in the 6.4 Tier II Desk Side & Remote Support (OPTIONAL) as part of DISA's Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will beresponsible for supporting Defense Property Accountability System (DPAS) asset tracking and accountability for IT equipment within the Tier II Deskside and Remote Support program, ensuring accurate records of all J6 IT assets throughout their lifecycle.

Highlights of Responsibilities:

Maintains accurate records of J6 IT assets in DPAS, ensuring all equipment is properly tracked from receipt through disposition.

• Processes DD Form 1150s for all equipment issuances, turn-ins, and lateral transfers within the Tier II Deskside and Remote Support program.

• Conducts periodic physical inventories of IT equipment assigned to J6-supported organizations, reconciling physical counts against DPAS records.

• Coordinates with deskside technicians on asset movements, equipment swaps, and hardware replacements to ensure DPAS records remain current.

• Supports the imaging and deployment team by tracking device assignments and ensuring new deployments are recorded in DPAS.

• Processes equipment disposition requests in accordance with DoD property accountability regulations.

• Identifies and resolves discrepancies between physical inventory and DPAS records.

• Maintains documentation of all asset management transactions and supports internal and external audits.

• Coordinates with the 6.12 Asset Management Program team on property accountability policies and procedures.

• Provides asset management reports to Deskside Manager and J6 program leadership.

Requirements:

• Shall possess at the time of award a Secret security clearance

• Strong customer service orientation.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Good written, oral, and interpersonal communication skills.

• Ability to conduct research into PC and software issues and products as required.

• Ability to present ideas in business-friendly and user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Team-oriented and skilled in working within a collaborative environment.

Education and Experience:

• Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.

• Required Experience: 3 or more years of professional experience supporting a similar role.

• Experience supporting a DoD or J6 customer is a plus.

• Certification:

• ITIL v4 Foundations, CompTIA Security+, DPAS training certification

• Preferred:

• CompTIA A+

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods

• Standing for long periods

• Ambulate throughout an office

• Stoop, kneel, crouch, or crawl as required

• Repeatedly lift and carry weights up to 50 pounds

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.