Visitor Services Assistant

The Cape Fear Museum is seeking a Visitor Services Assistant to engage with the public and help create a welcoming and meaningful museum experience. Our front desk staff members serve as the first point of contact for Museum visitors and members. This highly visible position greets all visitors in person and by telephone, provides information about the Museum, and answers or directs inquiries as needed. In addition, the role uses the Museum's point-of-sale system (Altru) to process admission fees and prepare daily settlement and visitor reports. Strong interpersonal skills, friendliness, and a positive attitude while representing the Museum are essential for success in this position.

Essential Duties include:

• Greets and assists visitors and other community members by creating a welcoming, friendly, and professional environment and serves as an advocate and representative for the museum and New Hanover County.
• Performs opening and closing museum procedures to include cash counting, operating the point-of-sale system and completing end-of-day reporting.
• Processes admission and program fees, sells memberships, checks-in school and other groups and completes data entry work.
• Answers calls, directs calls to appropriate parties, and takes messages for others.
• Prepares documents and forms which includes composing and typing correspondence; choosing and completing appropriate forms and applications; and compiling information and creating reports.
• Enters, retrieves, and maintains data on computer system
• Monitors and assists visitors in the Museum's retail kiosk and competes financial transactions.
• Assists with the visual appeal, cleanliness, and organization of the admissions desk, lobby area, and Museum's retail kiosk.
• Communicates information about the Museum, memberships, events, programs, planetarium shows, and exhibits to the visiting public.
• Assists supports other units with special projects.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

• Enthusiasm, a cheerful attitude and a willingness to learn.
• Good interpersonal skills to work in a team environment.
• Admissions or retail experience with computer POS systems.
• Excellent communication skills to greet and converse with the public.
• Professional telephone demeanor and ability to operate telephone system.
• An interest in working with people and willing to become knowledgeable about Museum exhibits and programs.

• Full-Time: Work schedule will be 8:00-5:00 on Sunday - Thursday, and some evenings and Saturdays will be required for events. Must be available to work during emergency situations. (Full-time positions are eligible for NHC's benefits package)
• Casual Part time: Up to 19 hours a week - Work schedule will be Sunday & Monday, with the ability to be flexible to work extra days as needed, including some evenings and Saturdays for events. (Casual part time positions are not eligible for benefits)
• Work schedules are subject to change based on departmental needs.

Required Education and Experience:

• High school diploma or GED and at least one year of related experience in customer service or front line public-facing role; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the position.

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.