Office Manager - Planning, Analytics, Institutional Research (PAIR)

Working Title: Office Manager - Planning, Analytics, Institutional Research (PAIR)

State Role Title:Administrative and Office Specialist III

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Strategic Planning and Engagement

Department: 100379 - Planning, Analytics, Institutional Resear

Pay Band:3

Pay Rate:Maximum Starting

Specify Range or Amount: $45,835

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:05/23/2026

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
* Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
* Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
* Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
* Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
* Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The office of Planning, Analytics, and Institutional Research (PAIR) is accepting applications for an Office Manager position.

The Office Manager will serve as the administrative assistant to the Executive Director, manage multiple budget lines, serve as building coordinator, and provide support to the faculty qualifications process.

Duties and Responsibilities:

• Serves as the office manager and fiscal technician for PAIR. This includes answering phones, managing multiple budget lines, ordering supplies, archiving office documents, managing inventory of office documents and equipment, and handling other office manager duties as required.
• Coordinates logistics for job interviews related to vacant positions.
• Proofreads documents such as reports and studies and formats them to ensure compliance with universal design principles.
• Serves as the executive assistant for the executive director. Duties include scheduling meetings, completing travel reimbursements, completing travel logistics, updating executive director on status of the budget, taking minutes for occasional meetings, administratively supporting associate directors at the discretion of the executive director, and conducting other administrative duties to support office leadership.
• Supports faculty qualifications process by receiving, scanning, and cataloging faculty transcripts and supporting Associate Director for Planning and Accreditation as needed with faculty qualifications.

Qualifications:

Required:

• Excellent communication skills with the ability to interact effectively and professionally with multiple customer bases in person, over the phone and via email.
• Must be self-directed and able to balance, prioritize and complete multiple tasks with limited supervision.
• Ability to work independently as well as part of a team, including the ability to interact easily with a variety of individuals.
• Good judgement and decision-making skills.
• Exceptional organization skills, attention to detail, and ability to be flexible.
• Relevant administrative experience in an office setting.
• Openness to change and learn new skills, particularly as it relates to information systems and new technologies.
• Ability to manage complex data spreadsheets, locate and interpret data from different sources, and manipulate dashboard filters to produce accurate results to questions.
• Strong interpersonal and listening skills.
• Fluency in the Window computer operating environment and Microsoft Office Suite products, including the ability to create and manage
• Excel spreadsheets and knowledge of e-mail, scheduling and spreadsheets.
• Ability to manage the Executive Director's calendar.
• Ability to demonstrate professionalism and maintain confidentiality.

Additional Considerations:

• Previous related experience in a higher education setting or state agency in Virginia.
• Experience with the following PeopleSoft systems: Student Administration, EMS, eVA, Finance, Chrome River, SPCC and AiM or similar software.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.