Sales Operations Manager - Architectural Wall

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

Position Overview

The primary responsibility of this position is to manage the corporate Architectural Wall post order fulfillment process to ensure all processes, logistics and financials are followed within customer deadlines and corporate guidelines. This includes maintaining a consistent profit and service, as well as ensuring proper logging of all projects. This position will work directly with Sales Representatives, Customers, Project and Service Coordinators and Shared Services to resolve issues from the receipt of the purchase order to the final installation and customer payment in full of the project. It also manages the guidelines set within the Order Entry standards and builds processes and enforces compliancy.

Responsibilities

• Direct and monitor allocation of staff and resources.
• Continual evaluation of cost of quality by reviewing and approving costs and invoices.
• Oversee and manage Project and Service Coordinators.
• Coordinate responsibilities with all internal and external customers.
• Provide decisions and support with working contract disputes and initiating legal counsel.
• Facilitate lead-time improvements through review of priorities.
• Provide support and innovation between the Shared Services department and the Wall department on all handling of install, programs, and payment.

What you Need to Succeed

• Bachelor's degree in business and/or Design Engineering or related field; 8 or more years of directly related management experience may be considered in lieu of a degree.
• 5-8 years of experience in project management, project estimating, or sales operations.
• Understanding of bid specification review.
• Understanding Construction contracts.
• Ability to learn and develop proficiency in CAD software, including SpecEngine/CET Designer.
• Basic understanding of the building construction process.

What KI Offers You

• Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
• Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
• A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
• Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
• Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
• Onsite Cafe: Enjoy a full breakfast and lunch menu right at work.
• Employee Product Discounts: Special pricing on company products.
• Educational Reimbursement Program: Support for degree programs and certifications.
• Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

KI is an Equal Opportunity Employer.