Manager, Finance and Business Operations - 139603

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the transformation of existing departments, under the oversight of the Executive Director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS); Health Promotion Services (HPS); Counseling and Psychological Services (CAPS); Assessment and Analytics (SHAA), Strategic Planning, Innovation and Research (SPIR); and SHW Administration (ADM). The SHW cluster provides health promotion, counseling and psychological services and primary medical care, including urgent care and support services, to all UC San Diego's undergraduate, graduate and professional students and UC affiliates. Staff consists of physicians, psychiatrists, psychologists, pharmacists, optometrists, nurse practitioners, registered nurses, social workers, radiology technologists, clinical laboratory scientists, medical lab assistants, medical assistants, health educators, data scientists, administrative, financial and other healthcare professionals.

SHW Administration provides full administrative, business, financial and infrastructure services, including support for the Executive Director's Office, resource planning, budget management, information systems, contracts management; human resource management, medical and health staff credentialing and privileging; medical records management, insurance management, patient billing and collections; facilities, equipment and space.

Provides leadership, oversight and management for Student Health and Well-being (SHW) organization-wide business and financial operations, multi-million dollar funding allocations, financial planning and resource planning. Develops internal financial policies and procedures, financial forecasting, centralized resource analysis and management, and financial management for all operations within SHW, with approximately $120 million in annual revenue and funding allocations, $120 million in annual expenses, and approximately 200 FTEs, allocating permanent operating funds, student services fee funds, State funds, gifts, awards and other one-time resources, related to strategic initiatives and general support administration. Manages SHW's annual budget processes, as well as supports all business operations and issues for SHW cluster departments -- Student Health Services, Counseling and Psychological Services, Health Promotion Services, SHW Administration, Strategic Planning, Innovation and Research, and Assessments and Analytics. Manages funding agreements and MOUs with departments across campus and UC San Diego Health. Serves as senior financial analyst, planner and subject matter expert for the SHW Business and Finance Operations, responsible for short- and long-term analyses of available and projected financial resources, and developing policy for budget and financial management.

Responsibilities require collaboration with SHW senior leaders, UC San Diego Health-Budget Office and CFO Office, Campus Budget Office and Controller's Office, UC Office of the President, and external constituents, maintaining strictest confidentiality of privileged information, and performing a wide range of duties that require tact, sensitivity, independent judgment, diplomacy, discretion, and flexibility.

Provides high-level professional support in financial planning, analysis and implementation of major initiatives and projects. Participates on various standing or ad hoc committees. Develops and implements guidelines for managing SHW organization-wide staffing budget and employee benefits pool. Provides expert guidance to Department Directors, operations staff, and human resource partners on annual staffing and expense budget allocations. Serves as resource management subject matter expert and conducts complex analyses of operational issues including space planning/management, with a focus on finance and budget. Responsible for developing allocation models and strategies for all funds including overhead, and other SHW fund sources and revenue streams. Develops innovative approach to highly complex issues. Develops policy options and recommendations. Works closely with SHW and UCOP personnel on issues pertinent to SHW/SHIP insurance premiums. Along with direct reports, provides training to all SHW departments and key personnel on budgetary and financial matters.

SHW fosters the UC San Diego Principles of Community by encouraging and developing a collaborative and positive environment among colleagues. UC San Diego provides resources and services so employees can develop a deeper connection to our diverse campus community.

Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may haveimpact beyond the University) that include formulating strategies and administering policies, processes, and resources.

Having wide-ranging experience, uses professional concepts and organizational objectives to resolve complex issues with organization-wide impact in creative and effective ways. Works on complex issues with little or no precedent where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Is considered a subject matter expert. Internal and external contacts often pertain to organizational plans and objectives.

• Advanced degree in related area and / or equivalent experience / training.

• Seven (7) or more years of relevant experience. Minimum 5 years of progressive finance and business-operations experience, with at least 2 years in a supervisory or managerial capacity.

• Expert knowledge of finance policies, practices, and systems.

• Ability to identify, collect, analyze, and report on complex data.

• Expert ability to effectively communicate complex information to management both verbally and in writing in a clear and concise manner. Demonstrated expert skills in budget management and financial analysis including financial modeling, development of short- and long-term plans, self-supporting programs and budgetary plans for ongoing or new programs and initiatives. Experience projecting revenue and expense in a complex environment. Demonstrated experience representing the best interests of senior management and organization at all times. Proven success representing senior management and organization on all matters related to budget, finance, and resource administration.

• Expert ability using multiple spreadsheet and database software tools to synthesize and integrate information for highly complex, strategic financial analysis, fiscal management, and financial reports. Excellent analytical skills with experience researching and interpreting intricate data and presenting analysis effectively. Experience identifying issues of complex problems and develop the analytical framework to understand and resolve them.

• Expert interpersonal and consultative skills requiring organizational savvy; expert service orientation and critical thinking skills; attention to detail. Expert ability using organizational skills to multi-task in a high volume environment. Possess excellent interpersonal skills with a variety of personnel, including faculty, staff, students, department and campus administrators, vendors and financial sponsors. Tact, diplomacy, political acumen and flexibility are required, while maintaining confidentiality and exercising discretion.

• Ability to adapt to changing priorities. Demonstrated experience in the planning, development and management of complex, high dollar volume financial operations involving fund accounting, operating budgets, financial analysis, financial reporting, long-range financial planning, and internal financial controls. Demonstrated ability to adapt programmatic objectives to changes in resources.

• Ability to function as a member of a team. Demonstrated ability to provide leadership in creating a climate of trust and respect and in aligning strategic initiatives and operational goals with the mission, values and business needs. Demonstrated ability to provide effective leadership to a team of professional staff in a multi-functional, dynamic, fast-paced and ever-changing environment. Extensive supervisory experience, with the ability to promote team building and best management practices.

• Ability to assess a broad spectrum of organizational needs and job-related demands, establish priorities, delegate, and manage multiple projects simultaneously. Skill at organizing and prioritizing tasks with the ability to work under pressure to meet deadlines and adapt to changing priorities.

• Demonstrated abilities and skills to effectively supervise, manage, guide and motivate a diverse workforce, promoting an inclusive and positive work environment.

• Expert knowledge and understanding of internal control practices and their impact on protecting University resources.

• Demonstrated ability to develop and deliver effective training programs in business processes, budget and financial policy, and use of advanced data management tools.

• Demonstrated experience and competency with standard business equipment, computer technologies and a variety of software including system and networking software, Microsoft Office suite, email and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the unit and the division.

• Ability to at all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance, and demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. All staff members are required to uphold the UCSD Principles of Community and to promote a positive and collaborative team environment.

• Ability to use discretion, maintain utmost confidentiality and comply with all requirements in use of computer systems and access to any and all patient, student, employee and University data, in electronic and hard copy formats, in compliance with University, state and federal guidelines, including, but not limited to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA).

• Demonstrated ability to actively foster a positive, welcoming climate, and value, include and support all in the UC San Diego community. Demonstrated commitment to diversity, equity and inclusion to foster the best possible working and learning environment.

• As appropriate, submit incident reports into the UCSD SHW Incident Report System, RL Datix or current system in use, to report near-misses, process problems or patient or employee injury events. Attend required trainings and refreshers for use and proper steps to follow.

• Demonstrated working knowledge of Oracle Financials.

• Work experience with UCSD financial systems, student information systems, IT and UCPath strongly preferred.

• Work experience with UCSD Health EPIC billing and reporting system preferred.

• Employment is subject to a criminal background check and pre-employment physical.
• Must complete initial mandatory health requirements, and current clear TB test results and flu vaccination. In the absence of immunization records, titer test or blood test will be required to determine if other immunizations are needed.
• TB screening required, following COEM schedule.
• Flu vaccination required annually.
• Work overtime as necessary.
• Must be able to travel to off campus locations. Must be able to travel and attend meetings and conferences both in and out of state.
• Job descriptions are reviewed periodically and may be revised, if deemed necessary.
• This job description is not intended to be all-inclusive. Employee may perform other related duties commensurate with the level and scope of this position, as required to meet the ongoing needs of SHW Cluster.