Sr. Sales Operations Analyst II

GLAUKOS - SR. SALES OPERATIONS ANALYST II (Aliso Viejo, CA)

The Sr. Sales Operations Analyst II plays a critical role in supporting the commercial organization through sales operations, analytics, compensation administration, CRM management, and technology enablement. This position partners cross-functionally with Sales, Marketing, Finance, IT, Legal, and Customer Service to optimize operational effectiveness, improve reporting and data integrity, and support strategic business initiatives.

What You Will Do

Sales Operations, Analytics & Compensation

• Provide analytical support and sales reporting for Sales and Marketing teams, translating data into actionable business insights and presentations.
• Develop and administer variable compensation plans that support achievement of commercial sales goals.
• Perform accurate monthly, quarterly, and annual incentive compensation calculations.
• Support sales quota development and territory alignment processes in partnership with Finance and Sales Leadership.
• Build and maintain allocation models that align company targets to territories and field teams.
• Manage territory structures to optimize field coverage and organizational efficiency.

CRM & Commercial Technology Management

• Administer and support Salesforce.com Sales Cloud and Health Cloud environments.
• Maintain and manage the Global CRM system, ensuring data accuracy, reporting integrity, user support, system structure, and training.
• Support implementation of new technologies and software solutions that improve operational effectiveness.
• Oversee the Sales Organization iPad and MaaS360 program, including asset tracking, technical support, content updates, and device management.
• Manage Showpad platform administration, including structure maintenance, troubleshooting, and user support.

Program & Process Management

• Lead administration and oversight of the Manage by Objectives (MBO) program, including automated scoring processes, reporting coordination, accuracy tracking, and SOX compliance support.
• Manage the fleet reimbursement program and serve as the primary liaison with vendors and internal stakeholders.
• Oversee annual sales awards and recognition programs, including the Wholeness Awards and voting process.
• Manage vendor credentialing relationships and related operational processes.
• Support cross-functional commercial projects and provide ad hoc operational support as needed.
• Ensure adherence to company policies, procedures, and compliance standards.

How You Will Make an Impact

• Drive operational excellence across sales systems, reporting, compensation, and commercial technologies.
• Improve decision-making through accurate analytics, reporting, and territory planning.
• Enhance field effectiveness by optimizing CRM systems, sales tools, and operational processes.
• Partner across departments to support scalable commercial growth and organizational efficiency.

How You Will Get Here

• Bachelor's degree in Business, Finance, Analytics, or related field required; MBA preferred.
• 8+ years of experience in sales operations, business strategy, financial planning, or related commercial operations functions.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Experience working with CRM platforms such as Salesforce.com and commercial sales technologies.
• Ability to manage multiple priorities and deadlines in a fast-paced, cross-functional environment.
• Strong communication and presentation skills with the ability to translate data into business insights.

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