Assistant Director, IT Infrastructure

The Assistant Director, IT Infrastructure oversees key IT operations at CSHL including server/storage/data operations, network and telecommunications operations, and service desk management. Reporting to the Chief Information Officer, the Assistant Director, IT Infrastructure leads a multi-disciplinary technical team to assure information technology services and operations. As a key leader in the organization, this role is additionally responsible for defining hardware and software standards in conjunction with stakeholders, enabling external partnerships, drafting and executing the IT Infrastructure budget, and supporting procurement and grant reporting. The Assistant Director, IT Infrastructure maintains standards and SOPs, guides both short and long-term planning of the on-premises and cloud environment at CSHL including roadmap development and actively pursues development of the team and resources to support computationally-driven science. The person in this role keeps abreast of trends and emerging technologies that may benefit infrastructure services at CSHL.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

IT Infrastructure Operations Management:
*Oversees the day-to-day operations of the organization's IT infrastructure, including servers, networks, phone, storage, workstations (incl. lab PCs) and other critical infrastructure components.
*Ensures high availability, reliability, and performance of infrastructure services to meet business requirements.
*Monitors and manages infrastructure incidents, problems, and service requests, ensuring timely resolution and minimal disruption to operations.
*Develops and implements proactive maintenance and monitoring procedures to identify and address potential infrastructure issues.
*Provides guidance and support during internal and external audits related to IT infrastructure operations.

Service Desk Management:
*Provides leadership and guidance to the service desk team, ensuring efficient and effective handling of user requests, incidents, and problems.
*Defines and enforces service desk processes and procedures to ensure consistent and high-quality customer service.
*Collaborates with the service desk team to establish and monitor key performance indicators (KPIs) to measure service desk performance and identify areas for improvement.

Backups and Disaster Recovery (DR) Management:
*Develops and implements comprehensive backup and disaster recovery plans for the site's infrastructure, ensuring business continuity in the event of system failures or disasters.
*Regularly tests and validates backup and DR procedures to ensure their effectiveness and reliability.
*Collaborates with vendors and other organizations/teams to align DR strategies with established standards and architectures.

Infrastructure Security:
*Ensures the implementation and maintenance of comprehensive IT security measures within the infrastructure, including network security, access controls, and data protection.
*Collaborates with the Information Security team to address vulnerabilities, monitor security incidents, and implement security best practices.
*Stays updated with emerging security threats and technologies, proactively identifying risks and recommending appropriate countermeasures.
*Provides access management services with responsiveness and adherence to policy.

Vendor Management:
*Takes ownership of day-to-day vendor relationships and manage vendor performance in accordance with established contracts and service level agreements.
*Coordinates with vendors and/or other CSHL teams to procure necessary hardware, software, and services, ensuring cost-effective solutions that align with business needs.
*Makes recommendations to management regarding vendor selection and ongoing partnerships.

Projects:
*Leads the IT teams to deliver capital and other projects, including systems refresh, technology implementations, and operational improvement initiatives.
*Designs long-term refresh schedules and builds these into budgets (operational and capital). Participates in the annual budget process and adjusts work and team objectives to align to the budget allocated.

JOB REQUIREMENTS:

EDUCATION:

* Bachelor's degree in information technology, computer science, or a related field (or equivalent combination of education and work experience).

EXPERIENCE:

* 10+ years' experience in IT managing infrastructure operations, preferably in a research and/or

academic organization

* Deep experience and personal history of managing IT infrastructure components, including servers,

networks, storage, and data centers.

* Proven experience in service desk management, including incident, problem, and request

management processes.

* Solid understanding of and ability to spearhead backup and disaster recovery strategies and

technologies.

* Experience in vendor management, including contract negotiation, performance management, and

relationship building.

* Demonstrated analytical and problem-solving skills, with the ability to identify and resolve complex

infrastructure issues.

* Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and senior stakeholders. * Demonstrated ability to effectively communicate to all levels of the organization. * Advanced proficiency with Microsoft operating systems, Active Directory Administration and Group Policy Management.

SKILLS:

* Motivated, committed, and energetic self-starter, dedicated to providing high quality and responsive IT

services.

* Excellent organization, time management and prioritization skills to manage multiple projects,

locations, and technology needs.

* Strong leadership capabilities, with the ability to motivate and guide a team toward achieving

operational objectives.

* Ability to manage user expectations, provide oversight and manage project tasks.

* Ability to prioritize initiatives across functional work areas for effective resource planning.

* Establishes a practical and working knowledge of business processes, interacts with key business

partners to recommend solutions that best meet the strategic needs.

* Has a mindset to improve standards, simplify, enhance functionality and/or transition to solutions to

improve supportability.

* Can motivate, lead and develop a team of diverse individuals with a variety of experience levels and

skill set

How to Apply:

If you are a candidate with a proven track record in leading multi-disciplinary technical teams and managing complex server, network, and cloud operations, we encourage you to apply for this opportunity. Please submit an online application here: Assistant Director IT Infrastructure

Position ID: 02145

Environment Cold Spring Harbor Laboratory is a world-renowned biomedical research institution in New York. It has shaped contemporary biomedical research and is the home of eight Nobel Prize laureates. Cold Spring Harbor Laboratory provides a highly dynamic and interactive research environment and also a unique opportunity of timely exposure to advances in various biomedical research fields and of interaction with a broad range of researchers from all over the world through its renowned Meetings and Courses program. We believe that science is for everyone and our researchers have a wide variety of backgrounds. Learn more about CSHL here.

Compensation and Benefits:

Our employees are compensated in many ways for their contributions to our mission, including competitive pay, exceptional health benefits, retirement plans, time off, and a range of recognition and wellness programs. Visit our CSHL Benefits sites to learn more. The salary range for this role is $154,500-$174,500.00annually. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a base salary and/or rate, several factors may be considered as applicable (e.g., years of relevant experience, education, credentials, and internal equity).

CSHL is an EO Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. VEVRAA Federal Contractor