Employer Installation and Premium Billing Representatives

This position is Onsite. Our office is located at 2720 N Tenaya Way, Las Vegas, NV 89128.

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

Employer Installation and Premium Billing Representatives perform the installation and structure build of assigned accounts, including, installation of membership enrollment. Representatives update premium rates and generate monthly premium invoices. Responsibilities also include preparation of discrepancy reports, review and reconciliation of monthly premium invoice statements, ongoing account maintenance and providing customer service to internal/external clients.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 2720 N Tenaya Way, Las Vegas, NV 89128. This position is onsite at this location.

We offer up to 8-12 weeks of paid training. The hours of training are Monday - Friday, 8:00am -5:00pm PST. Training will be conducted on - site.

Primary Responsibilities:

• New Client Installation and maintenance: determination of structure, data entry into applicable eligibility system.
• Review rates from the Underwriting, Sales and Implementation departments to ensure accuracy when entering data into required systems.
• Research and resolution of discrepancies with premium billing invoices, membership enrollment and/or structure set-up.
• Review and monitor account balances, identify discrepancies by focusing on decreasing aging of the outstanding dollars, increasing cash.
• Work with internal Sales Partners and external clients/brokers for timely collections of monthly premiums.
• Regularly communicate and educate clients on available payment options, billing information, payment addresses, invoice due dates and address any other questions that arise.
• Build and maintain productive customer relations applying our culture values (Integrity, compassion, relationships, innovation, and performance).
• Utilize electronic file reports to update membership enrollment and eligibility information manually for rejected items.
• Collaboration with internal and external partners for implementation and enrollment.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in data entry or an administrative support role
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel (creating and editing documents and spreadsheets, managing calendars, and using email features such as rules)
• Experience in one or more of the following areas: billing, collections, accounting, bookkeeping, or cash handling
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2720 N Tenaya Way, Las Vegas, NV 89128. This position is onsite at this location.

Preferred Qualifications:

• Experience working in a health insurance or healthcare operations environment
• Bilingual fluency in Spanish and English
• Experience in accounting or bookkeeping functions
• Familiarity with customer relationship management systems, such as Siebel
• Experience with the Facets platform, including 834 memberships

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RED