Network & Voice Engineer

Reporting to the Manager of Network and Telecom Infrastructure, this position will be part ofa strong teamthat works closely with internal colleagues and vendors to maximize network, voice, and unified communications system efficiency, consistency, and availability.This role functions as a Network & Unified Communications Engineer, with a strong emphasis on voice engineering, call routing, and cloud-based communications solutions.This roleis responsible forthe design, implementation, and support of both enterprise network infrastructure and voice/unified communications (UC/UCaaS) platforms across a global enterprise environment in Apex, NC.This role will play a keypartin supporting and evolving the organization's voice environment fromon-premisessystems to modern cloud-based platforms.

Come build your future with us!

• Design, implement, and support enterprise voice and unified communications (UC/UCaaS) platforms across on-premises and cloud environments.
• Serve as a subject matter expert for voice systems, supporting design decisions, troubleshooting, and platform evolution.
• Configure, troubleshoot, and maintain enterprise network infrastructure, including routers, switches, wireless systems, firewalls, and SD-WAN technologies across multi-vendor environments (e.g., Cisco, Aruba, Palo Alto, VeloCloud).
• Support day-to-day network and voice operations, including incident response, ticket resolution, and outage management.
• Design and support enterprise wireless and secure access solutions, including controller-based and cloud-managed environments, as well as network access control platforms (e.g., Cisco WLC, Aruba Central, ClearPass).
• Monitor and resolve network and voice incidents, including proactive performance analysis and operational troubleshooting.
• Manage network and voice infrastructure projects from planning through implementation and maintaining accurate system documentation.
• Administer and support Cisco Unified Communications Manager (CUCM) and related voice applications, including lifecycle management, upgrades, and migration to cloud-based platforms such as Webex Calling and RingCentral CX.
• Design and maintain dial plans, call routing logic, and number normalization for multi-site environments.
• Configure and support voice signaling protocols (SIP, H.323, MGCP) and ensure interoperability across systems and providers.
• Troubleshoot voice issues across the full call path, including endpoints, call control, gateways, signaling, and media quality (latency, jitter, packet loss).
• Manage voice connectivity including SIP trunking, PSTN integration, and coordination with telecom carriers.
• Implement and maintain Quality of Service (QoS) policies to support voice and real-time communications.
• Design and implement secure network infrastructure and controls, including firewalls, VPN, and access management capabilities to protect enterprise systems.

• B.S. or B.A. in a technical field or relevant combination of education and experience (may consider 10 years of relevant experience in lieu of degree).
• 7+ years of experience implementing, administering, and troubleshooting enterprise network and voice infrastructure.
• Strong understanding of network security concepts including firewalls, VPNs, and access control.
• Strong understanding of enterprise networking, including routing, switching, TCP/IP, and dynamic routing protocols (OSPF, EIGRP, BGP).
• Experience designing, supporting, and troubleshooting enterprise voice and unified communications systems (UC/UCaaS) platforms including dial plans, call routing, and protocols such as SIP, H.323, and MGCP.
• Experience with SIP trunking, PSTN connectivity, and telecom carrier integrations.
• Exposure to cloud-based voice and contact center platforms (e.g., Webex Calling, RingCentral CX) preferred.
• Experience supporting collaboration technologies including voice, video conferencing, and other collaboration technologies.
• Familiarity with network monitoring and troubleshooting tools (e.g., LogicMonitor, LiveAction or similar).
• Experience working as a Network Engineer, Voice Engineer, or Unified Communications Engineer in enterprise environments.
• Strong documentation and communication skills, both written and verbal.
• Ability to work across teams and manage multiple priorities.

Professional Skills and Additional Requirements:

• Experience with enterprise LAN/WAN technologies and architectures.
• Ability to design, document, and support complex network and voice infrastructures.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Cisco CCNP (Enterprise or Collaboration) or equivalent experience strongly preferred.