New

Human Services Caseworker Supervisor (Long-Term Care)

New Hanover County
See Position Description
medical insurance, dental insurance, vision insurance, parental leave, paid holidays, long term disability, 401(k), retirement plan
United States, North Carolina, Wilmington
230 Government Center Drive (Show on map)
Jun 03, 2026
Position Information New Hanover County is seeking a detail oriented, customer focused Long-Term Care Caseworker Supervisor in the Department of Social Services. Responsibilities will include supervising a unit of caseworkers responsible for determining Long-Term Care, Special Assistance, Special Assistance In-home, PACE, CAP and eligibility for benefits of various community resource programs; assigning and monitoring work; training new and ongoing workers; interpreting program policies; reviewing cases for accuracy; responding to complaints and inquiries; evaluating policies and procedures with state and county representatives; preparing reports; and evaluating unit needs for budget purposes. The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County strives to hire the best and the brightest employees who are committed to public service. Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement. Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. * * * * Hours: 8:00 AM - 5:00 PM, Monday - Friday. Must be available to report for emergency work assignments during emergency situations. Salary Information: The hiring range for this position begins at $53,668. Salary will be determined based on qualifications. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work. *New Hanover County offers:* Employer paid 401k contributions; Retirement plan through the NC Retirement system; Flex time and telework availability, depending on your position; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, and vision insurance + many other insurance options; Onsite, employer-paid health and wellness center; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Qualifications High School Diploma or equivalent and three (3) years of universal, economic services or income maintenance caseworker experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above. NC FAST proficiency and previous supervisory experience is preferred. Other Information Applicant Information: After the closing date for this position applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted. New Hanover County is an Equal Opportunity Employer.