Campus Concierge Officer

The Campus Concierge Officer serves as the primary point of contact for visitors, staff, and students within assigned campus facilities, delivering a high level of customer service while maintaining a secure and welcoming environment.

This role blends hospitality and security functions, ensuring positive guest interactions while actively supporting access control, monitoring security systems, and identifying/reporting safety and security vulnerabilities.

The position operates under the direction of University Security leadership and works closely with building managers, University Police, and other stakeholders to support daily operations and campus safety objectives.

This is a 100% time, in person position. Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Responsibilities / Essential Functions

70% Guest Experience and Front-Facing Operations

• Serve as the first point of contact for all visitors, providing directions, assistance, and general information in a professional and welcoming manner.
• Deliver a hospitality-focused security presence that promotes a safe and inclusive environment.
• De-escalate concerns or conflicts through professional communication and service-oriented engagement.
• Assist with wayfinding, event support, and general customer service needs.

15% Access Control & Security Monitoring

• Monitor and enforce building access control policies, including U-Card access and visitor procedures.
• Operate and monitor CCTV systems and security technology platforms to maintain situational awareness.
• Conduct routine checks of entry points, security systems, and public-facing areas.
• Coordinate with University Police and dispatch (PSECC) when necessary.

15% Building Liaison & Operational Support

• Act as a liaison between University Security, building management, and stakeholders.
• Support implementation of site-specific security procedures and best practices.
• Support emergency response protocols and building evacuations as needed.
• Provide initial response to safety concerns and escalate appropriately.

This job may be designated as essential. The employer retains the right to change or assign other duties to this position.

Required Qualifications

• BA/BS plus at least two years of related experience, or a combination of education and experience equal to six years.
• Experience in security, customer service, hospitality, or public-facing operations
• Must maintain eligibility for access to law enforcement-sensitive information, including CJIS Data Access Terminals.
• Valid driver's license with acceptable driving record.
• Essential Qualification: Regular attendance is an essential qualification for this position.

Preferred Qualifications

• Experience in a higher education or public safety environment
• Familiarity with campus security operations and access control systems
• Experience working in a concierge, front desk, or guest services role
• Prior experience identifying and reporting security risks or vulnerabilities

Required Knowledge, Skills, and Abilities

• Strong customer service and interpersonal communication skill.
• Ability to balance hospitality and enforcement responsibilities.
• Working knowledge of security systems (access control, CCTV, alarms).
• Strong observation skills and attention to detail.
• Ability to remain calm and professional in high-stress situations.
• Proficiency with report writing and basic computer applications.
• Ability to work independently and as part of a team.

Pay Range: $27.00 - $35.00 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment, 12 month

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Please include a resume and cover letter for a complete application.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.