(Hybrid) Digital and Social Media Strategist - Health Sciences-Medicine Communications and Marketing

The Health Sciences - Medicine Communications and Marketing Department at West Virginia University is currently accepting applications for a (Hybrid) Digital and Social Media Strategist.

About the Opportunity

The Digital and Social Media Strategist serves as a vital strategic partner within the WVU Health Sciences Communications and Marketing team, functioning as a high-level storyteller and digital architect. This role is responsible for conceptualizing and executing a sophisticated multi-channel content strategy-spanning professional photography, video production, and dynamic social media narratives-to advance the reputation of schools within WVU Health Sciences and to manage the Chancellor and Executive Dean's social portfolio.
The incumbent must demonstrate a unique dual-competency: the creative agility to produce daily, high-impact branded content and the technical acumen to develop HTML email communications and advanced data analytics. By translating complex institutional successes into measurable digital engagement, the Strategist ensures that all outreach is cohesive, strategically aligned with the University's mission, and optimized through rigorous analytic reporting to drive future institutional strategy.

Application Instructions

• A resume attachment is required.
• A portfolio link in resume or portfolio attachment is preferred.
• When completing an application, select "Additional Attachments" to attach a resume, CV, cover letter or other documents. Be sure to select the "Relevant" box next to the file name to include the attachment with your application for a specific position. If left unchecked on a required document, the hiring team will be unable to proceed with your application.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• 50% of Time | Creating social media and digital content
  • Creative Content Production: Actively engage on social media accounts to enhance reputation and build relationships with key audiences, jumping at the chance to grab a camera and create fresh, branded content on a daily basis.
  • Multimedia Storytelling: Shoot and edit high-quality videos and photographs for social media and other marketing/branding efforts, showcasing WVU Health Sciences experts as leaders in the industry.
  • HTML Email Development: Architect, build, and manage responsive HTML emails that bridge the gap between social engagement and direct digital outreach, ensuring a cohesive experience for constituents.
• 30% of Time | Project management and strategy
  • Strategic Analytics & Reporting: Produce comprehensive monthly and quarterly web and social analytic reports that move beyond "vanity metrics" to analyze conversion funnels and audience sentiment.
  • Data-Driven Strategy: Leverage competitive intelligence and reporting to drive future strategy, identifying which content pillars and digital tactics yield the highest ROI for the Health Sciences mission.
  • Platform Management: Manage daily operations across all social media platforms, including developing copy, community management, real-time engagement, and maintaining a robust social media planning calendar.
  • Stakeholder Collaboration: Work with various stakeholders across multiple organizations to manage shifting priorities and expectations.
• 20% of Time | Collaboration and Planning
  • Collaborative Partnership: Work closely with the Health Sciences Communications and Marketing team and across units to execute on brand marketing initiatives and affiliated web content while proactively producing original ideas, this includes sourcing content from the five academic schools, affiliated partners, and leaders.
  • Consumer-driven Excellence: Monitor and update social media in crisis situations and provide fast-reaction customer service via social platforms to resolve issues with user experience.

• Bachelor's degree in journalism, communications, public relations, English, or a related field required.
• A minimum of two (2) years of experience in a combination of the following:
  • Social media management
  • Marketing
  • Digital content creation
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Preferred Qualifications

• Professional proficiency in HTML email design, as well as audio, video, and photography production experience.
• Experience in an academic medical center or higher education.

Knowledge, Skills, and Abilities

• Platform Mastery: Demonstrated knowledge of all popular social media platforms and the ability to operate the necessary computer, software, and high-tech emerging equipment.
• Technical Build: Demonstrated ability to design and build HTML emails for a variety of audiences and organizations.
• Strategic Planning: Ability to analyze media trends and produce strategic media plans supported by actionable analytic reports.
• Communication Excellence: Exceptional skills in writing social media posts and blogs, with a solid background built on years of experience creating content for complex organizations. Interviewing skills are essential.
• Operational Agility: Ability to meet multiple deadlines and manage priorities effectively with minimal supervision, producing reliable, high-quality content under continuous time constraints. Availability to work outside the traditional workweek when needed. Ability to work in a matrixed position, serving various units, schools, and deans.
• Relational Skill: Skill in establishing and maintaining cooperative working relationships with faculty, staff, students, and diverse groups across the University and WVU Medicine.

Valid driver's license as local and regional travel may be required.

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.