Technical Service Specialist

Now hiring Technical Service Specialist - Direct Hire

Location: Florence, KY

Salary: $80,000.00 - $115,000.00 per year

With Staffmark, you're more than an employee filling a Technical Service Specialist role - you're a respected team member from day one. Find more than a job with Staffmark - find a team that values your time, talent, and potential.

Ready for a Technical Service Specialist job where you're seen, supported, and appreciated? We're hiring people who make a real impact behind the scenes - because nothing runs without a strong team.

You take initiative. You drive results.

Here's what we're looking for.

• Associate's or Bachelor's degree in Engineering Technology, Mechanical Technology, Electrical Technology, or related field, or equivalent industry experience.
• 3-5 years of experience troubleshooting industrial equipment, heavy equipment, or construction machinery.
• Strong mechanical, electrical, hydraulic, and controls troubleshooting skills.
• Ability to read engineering drawings, electrical schematics, and hydraulic diagrams.
• Proficiency with Microsoft Office applications.
• Excellent communication, customer service, and problem-solving skills.

Preferred Experience

• 5+ years supporting heavy industrial or construction equipment.
• Experience with asphalt plants, concrete plants, aggregate processing equipment, crushing equipment, or similar systems.
• Advanced diagnostic and technical training capabilities.

Key Responsibilities

• Provide remote technical support for asphalt plant equipment in a 24/7 support environment.
• Diagnose and resolve mechanical, electrical, hydraulic, and control system issues.
• Support equipment startup, commissioning, maintenance, and operational activities.
• Respond to customer and field technician inquiries via phone, email, and CRM systems.
• Document service cases, corrective actions, and technical solutions.
• Partner with Project Managers to ensure successful equipment installations and startups.
• Collaborate with Engineering and Manufacturing teams to identify recurring issues and support product improvements.
• Assist with warranty investigations, technical documentation, service bulletins, and troubleshooting guides.
• Deliver technical training to customers, distributors, and internal teams.
• Travel to customer sites for troubleshooting, inspections, commissioning, and training (approximately 20-25%).

Why This Opportunity?

Because your career should move forward, not stand still. Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Friendly. Attentive. Solid Team.

"The supervisors are such great people - very friendly and attentive" - Jesus, Staffmark Associate

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.