IT Intern

Fincantieri Marine Group is hiring for an Intern in the Information Technology Department at our Marinette, WI location.

Fincantieri Marine Group

Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.

Position Summary

The IT Intern will provide technical support and assistance across the IT Infrastructure Team, developing the skills and capabilities needed to perform as a full-time employee within the information technology field. Exposure to multiple areas within IT Infrastructure (Network, Servers, Help Desk) will be part of the Internship experience, including after-hours on-call support as scheduled.

Domestic travel may be required.

Essential Functions

• Ensure timely follow up to all assigned Support Services Desk tickets, reviewing and troubleshooting reported issues, ensuring problems are properly defined, documented, and either resolved or escalated
• Provide quality customer support to clients via email, telephone and in-person contact in conjunction with the established Support Services Desk Management Application
• Log and properly document all issue, follow-up, and resolution information for each assigned ticket within the prescribed Support Services Desk ticket tracking system
• Proactively seek out solutions to less common problems, develop workarounds for customer problems, and troubleshoot complex issues
• Other duties as assigned