Credit & Billing Supervisor

Build Your Career. Build America's Future.

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.

We're Coming Back Together To Be Together

100% In Office

At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.

What You'll Do:

Team Management:

• Supervise, train, and develop a team of three Credit & Rebill Specialists, ensuring daily processing of credit and rebill requests is handled accurately and efficiently.

• Monitor team workload, establish performance goals, and conduct regular performance reviews.

• Serve as the primary point of escalation for complex billing disputes or high-priority account corrections.

Process Improvement & Root Cause Analysis

• Analyze credit and rebill data to identify trends, frequent discrepancies, and root causes of billing errors (e.g., incorrect tonnages, wrong material codes, misapplied freight rates).

• Develop and implement proactive strategies, controls, and standard operating procedures (SOPs) to systematically eliminate opportunities for invoicing errors before they occur.

• Track and report on billing accuracy metrics and department KPIs to upper management.

Alignment with Point of Sale

• Partner directly with scale house operators, dispatchers, and POS personnel across aggregate plant locations to ensure proper ticketing and loadout procedures are followed.

• Audit scale tickets and POS data entry processes to ensure alignment with billing system requirements.

• Assist in training POS and operations staff on the financial impact of ticketing errors and the proper procedures for capturing accurate job, phase, and pricing data at the point of sale.

Troubleshooting & Stakeholder Communication

• Communicate directly and professionally with customers and internal sales representatives to troubleshoot invoicing errors, explain account corrections, and resolve pricing disputes while maintaining strong client relationships.

• Act as the central liaison between Finance, Sales, and Plant Operations to ensure all parties are aligned on billing expectations and dispute resolutions.

Additional Responsibilities. Other duties as assigned.

Skills You'll Need:

Education. Bachelor's degree or equivalent work experience is preferred.

Experience. Experience in the aggregates industry is preferred. Relevant business administration experience is preferred.

Interpersonal Skills. Must be an excellent motivator and team builder. Must be able to form strong interpersonal relationships and effectively communicate with both internal and external audiences.

Pricing Knowledge. Must be familiar with pricing and marketing principles and be to support business planning efforts.

Technology Skills. Must display knowledge of and ability to use computer applications (Microsoft Office Suite, Gmail, etc.) and the most up-to-date sales systems (MobileSales, APEX Quote to Cash and Sales Analytics) to understand, measure and capitalize on sales opportunities.

What You'll Like About Us:

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness and communication.

Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets up apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.