Manager, Product Owner | Communications

Looking to influence the digital experience for millions of customers? At Spectrum, our Digital Service & Customer Experience team shapes customer journeys across self-service platforms, communications, and support solutions. As Manager of Product Owners and Communications, you'll guide a team to deliver seamless, effective digital communications and experiences that create real impact for customers and the business.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

BE PART OF THE CONNECTION

As a Manager of Product Owners, you will lead Product Owners responsible for executing work across multiple customer journeys. You will guide roadmap development, improve customer experiences, collaborate to develop new communications, and ensure work is defined, feasible, and delivered end-to-end.

This role is a hands-on position focused on improving customer experiences, shaping work for development, and driving delivery across customer communications, digital self-service platforms, and supporting systems.

HOW YOU'LL MAKE AN IMPACT

• Lead and mentor Product Owners while supporting key customer experience journeys such as billing, service, onboarding and support
• Direct backlog management, prioritization and execution to ensure projects move forward efficiently
• Ensure product practices, documentation and delivery standards are maintained across your team
• Collaborate with Journey Owners and Strategy teams to build and update roadmaps
• Work closely with development teams to implement prioritized roadmaps and maintain tracking
• Define customer communications strategies with Journey Owners and Strategy, aligning messaging and channels to system capabilities
• Translate business needs into clear technical requirements and validate dependencies, edge cases and acceptance criteria
• Oversee delivery through the development lifecycle by tracking progress, resolving blockers and maintaining alignment with Technology teams
• Reinforce accountability for timelines, quality and outcomes ensuring work meets customer and business objectives

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Experience:

• 5+ years in digital product management, customer experience or related roles
• 3+ years managing Product Owners or cross-functional product teams

Education:

• Bachelor's degree (BA/BS) or equivalent experience

Skills:

• In-depth knowledge of software development lifecycle and processes
• Understanding of the quickly-evolving digital media environment
  
• Extensive knowledge of emerging digital trends and technologies
  
• Project management skills
  
• Ability to manage multiple projects while coordinating efforts across a variety of functional areas
  
• In-depth understanding of software, web and app technologies
  
• Strong written and verbal communication skills
  
• Effective analytical approach to presenting recommendations and making decisions
  
• Independent thinker

Preferred Qualifications

Experience:

• Experience with email, SMS, RCS and other communications
• Experience with Jira is a plus