Branch Operations Manager (BOM)

• The starting salary is $80,000

Recruiter:

• Alexandre Rheaume/alexandre.rheaume@airliquide.com/438-833-9162

Job Summary: The Branch Operations Manager (BOM) leads the Branch operations teams across its district providing a roadmap and strategy to increase market share, customer loyalty and operations efficiencies. The BOM assists the District Manager by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the District Branch operations. The BOM is responsible for delivering performance at the branch level, while providing analytics, evaluation and reporting of Branch metrics and pricing initiatives. The BOM further supports the Branch locations with ongoing Oracle/SAP, vendor and product training.

Key Responsibilities

• Assists and supports the District Manager (DM) and Branch associates in complying with Safety Management Systems in conjunction with the Regional Safety Department. Supports the Branches on the execution of the Accident and Injury Reduction Plans consistent with Airgas Safety Council and Safecor guidelines.

• Develops with the District manager the local sales growth and operational strategies &roadmap.

• Leads the sales and operational performance of teams in the district's branches.

• Leads employee performance and employee engagement of the sites under his/her responsibility

• Ensures a culture of performance that employee thrive in

• Oversees hiring and resource allocation

• Owns succession plan for his team and career path development

• Review process and procedures to optimize the Customer Effort Score

• Supports the Company objective to execute Airgas's Core Strategy I and II activities in the Branches and throughout the District.

• Assists the DM by compiling branch metrics for the branches within the District, identifying and communicating results and sharing best practices throughout all assigned branches.

• Maintains an up-to-date knowledge and understanding of Standard Operating Procedures (SOPs) Manual, Safety Management System, SAP processes and learning tools, Business Warehouse (BW) tools, and SharePoint tools. Provides support to the branch leaders in the District to improve the understanding and effective use of these procedures and systems.

• Provides training and conducts audits on Standard Operating Procedures (SOPs). Shares results with DM and the Branch associates as well as the Vice President of Finance and Regional President. Follows up by measuring progress at the branches and communicating with the DM.

• Supports efforts to ensure that new employees at the branches receive the appropriate training on systems, procedures, and processes.

• Assists with making certain that SAP enhancements, changes, corrections, reports, and other communication from various functional leaders is shared with the appropriate associates within the business District. Actively participates in the "cascade" of information to the branches that comes from regional or corporate leadership. This may include policy changes, roll-outs, road shows, new products or services, safety compliance and other local or national projects.

• Communicates routinely with the DM regarding progress, obstacles, issues, and process improvement suggestions at the branches. Communicate with leadership when ineffective or poor processes are identified that are contributing to transaction inaccuracy or should be otherwise improved.

• Supports effective teamwork, communication and collaboration between the branch associates, field sales teams, and Sales Specialists.

• Conducts routine visits to Branches to assist the DM and his or her direct reports by identifying and evaluating branch performance, safety compliance, inventory levels, SOP compliance, and training gaps.

• Other projects/initiatives as assigned.

Required Qualifications

• High School Diploma or GED Required. Bachelor degree or higher preferred.

• Minimum of five (5) years of increasing responsibility in branch retail sales or branch/production operations.

• Prior experience with sales and/or operations in the distribution industry preferred.

• Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook) and SharePoint functionality.

• Considerable independent judgment and initiative are required in resolving problems and making recommendations.

Preferred Qualifications

• Prior SAP experience preferred.

• Ability to read and comprehend manuals and documentation such as material safety data sheets and Standard Operating Procedures (SOP's).

• Analytical skills and financial acumen for articulating metrics utilized by sales and the Branches.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.