Senior Collections Representative

Job Description

JOB SUMMARY

This position works in the Dental Center Billing Office, assisting with all aspects of the revenue cycle. The Senior Collections Representative helps with Claim submission, Accounts receivable, working denial, patient billing inquiries, correspondence, payment allocation, and Process Improvement to ensure compliant and thorough collections of professional fees performed in the Dental Center.

Qualifications

Required Qualifications: - At least 1 year of previous Insurance Follow up experience. - Graduation from high school or a GED and five years of experience, including two years of experience in collections investigation; or an equivalent combination of education and experience - Demonstrates ability to communicate effectively (orally and written). - Experience with MS Excel, Word and Outlook - Effective time management and ability to meet deadlines - Ability to work independently or as needed with a team. - Ability to meet productivity and quality standards. - Demonstrates positive attitude and excellent customer service skills. - Proven ability to coach and mentor staff for optimal results - Ability to set priorities, goals and objectives - Demonstrates ability to perform all aspects of billing and follow-up with superior quality. - Excellent attendance record. Preferred Qualifications: - Prior working knowledge of the EPIC (Apex) system, especially PB or HB Insurance Follow up Module(s). - Prior experience in a medical office environment; strongly preferred - Knowledge of UC Peoplesoft - Bachelor's degree in related area and/or equivalent experience/training - Certified Procedure Coding (CPC) - Certified Dental Coding (CDC) - Associates or Bachelor's Degree