Systems Administrator

IPG Photonics is the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, Massachusetts, the company employs more than 4,800 people across over 30 locations worldwide. IPG is committed to developing innovative laser solutions that improve life and support a sustainable future.

Reporting to the IT Manager (US), the Systems Administrator will help develop, maintain, and secure IPG Photonics' global infrastructure. This role supports critical business systems and services in a dynamic, high-tech manufacturing environment while ensuring reliability, security, and compliance with business objectives and service-level agreements (SLAs).

• Create and maintain system configuration and troubleshooting documentation.
• Review policies and procedures to ensure compliance.
• Proactively monitor, test, and optimize application performance while identifying opportunities for improvement.

• Provide Tier 2 and Tier 3 IT support and participate in the on-call rotation.
• Lead vulnerability remediation and scheduled patch management activities.
• Manage, triage, and resolve IT tickets while contributing to SLA performance metrics.
• Install, upgrade, configure, and maintain infrastructure systems and hardware.
• Support workstation hardware, software, and peripheral deployment and troubleshooting.
• Participate in outage and incident-response bridge calls.
• Administer Active Directory, Entra ID, Azure, Citrix, Microsoft 365, Nutanix, VMware, Veeam, Intune, MFA, and related infrastructure services.
• Administer Azure and AWS environments, including licensing, deployment, and connectivity.
• Maintain and support email security and spam-filtering systems.
• Monitor infrastructure and business applications and proactively resolve issues.
• Ensure infrastructure security, compliance, and data integrity standards are maintained.
• Coordinate with vendors and internal teams to resolve issues.
• Perform system and service migrations for branch locations.

• Execute assigned project tasks and meet established timelines.
• Provide weekly project status updates.
• Identify and remove roadblocks before they affect schedules or deliverables.

• 3+ years of infrastructure support experience.
• 3+ years of hands-on experience with Microsoft Azure (or equivalent), Active Directory, Group Policy, DNS, DHCP, LDAP, Windows, Linux, Veeam, Exchange, Nutanix, VMware, and monitoring tools.
• Experience with SSL certificates and certificate authorities.
• Strong hardware and software troubleshooting skills.
• Knowledge of ITIL best practices and experience using ITSM tools.
• Experience with Microsoft 365 migrations, including Exchange to Office 365.
• Experience with SSO technologies, particularly Entra ID and Microsoft SSO.
• PowerShell scripting experience.
• Knowledge of networking configuration, installation, and maintenance.
• Merger and acquisition integration experience.
• Strong written, verbal, interpersonal, analytical, and customer-service skills.
• Ability to work independently and collaboratively in a team environment.

• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
• ITIL, Microsoft, VMware, Nutanix, and cloud certifications are preferred.