Lead Concierge

Job Objectives(s):

To provide a courteous and efficient reception service to residents, staff, and all visitors. To serve as central communication center during emergencies. To undertake appropriate administrative duties delegated with approval of the office manager.

Job Responsibilities and Duties

• Act as the main point of contact for information or assistance in the community and respond to guest and team member requests in a timely manner.
• Be conscious of our tenants' safety. Monitor resident, visitor, and staff activity in the reception and lobby areas.
• To ensure that urgent matters are addressed to the relevant staff quickly and accurately.
• Respond to emergencies including Fire, Weather (Severe & Snowstorms), Power outages, Resident Elopement, 911 Calls.
• Duties may include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings
• Adhere to all GLMC policies and procedures.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system
• High School Diploma or GED
• Excellent customer service skills
• Strong interpersonal, communication, and organizational skills
• Demonstrated computer proficiency and experience in Microsoft Office and Excel applications.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak, and understand English.