Position Information
| Posting Number |
PG196070TM |
| Position Number |
48SM75 |
| Position Type |
Temporary |
| Essential Job Duties |
The primary purpose of this position is to provide administrative and program support for certification operations by managing application processing, maintaining accurate program records, assisting applicants throughout the certification process, and supporting data collection and reporting activities. This role ensures certification requirements are met, provides responsive customer service to applicants and stakeholders, and contributes to the overall effectiveness and continuous improvement of program initiatives.
Responsibilities:
- Manage the processing of certification applications by reviewing submissions, verifying eligibility requirements, and ensuring applicants have completed all required training, documentation, and certification criteria.
- Provide customer service and technical assistance to certification applicants by responding to inquiries, troubleshooting issues, and guiding individuals through the application, renewal, and certification processes.
- Maintain and update program databases, including Excel and Access systems, ensuring data accuracy, confidentiality, integrity, and accessibility for reporting and operational needs.
- Track certification activities, prepare reports, and maintain records to support program evaluation, compliance, and decision-making.
- Distribute and monitor monthly surveys to training graduates and individuals receiving new certifications, recertifications, or lapsed certifications to gather feedback and support program quality improvement efforts.
- Provide administrative support for program initiatives, special projects, meetings, and other operational activities as assigned.
- Collaborate with internal teams, training providers, and external stakeholders to ensure timely communication and effective program coordination.
|
| Is Time Limited |
Yes |
| If Yes, Appointment Length |
3 months |
| Wolfpack Perks and Benefits |
As a Pack member,
you belong here, and can enjoy
exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our
Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
Attend non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts,
Wellness & Recreation Membership, and
Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. |
Department Information
| Job City & State |
Chapel Hill, NC |
| Department |
|
System Information
| Classification Title |
Temporary-Technical/Paraprofessional |
| Working Title |
UTS - Temporary Administrative Support at UNC Chapel Hill |
Requirements and Preferences
| Work Schedule |
30-40 hours; Monday - Friday from 8 am - 5 pm (hybrid) |
| Other Work/Responsibilities |
|
| Minimum Experience/Education |
- High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.
|
| Department Required Skills |
- Experience working with individuals with lived experience related to Significant Mental Illness (SMI) and substance use disorders.
- Experience providing administrative, clerical, or program support services.
- Intermediate proficiency with Microsoft Office applications, including Excel and Access.
- Strong organizational skills with the ability to manage records, prioritize tasks, and maintain attention to detail.
- Effective written and verbal communication skills with a focus on customer service and stakeholder support.
|
| Preferred Years Experience, Skills, Training, Education |
- Two or more years of experience providing administrative, program, or customer support services.
- Experience supporting certification, credentialing, training, workforce development, or compliance-related programs.
- Experience maintaining databases, tracking program metrics, and preparing reports using Microsoft Excel, Access, or similar data management systems.
- Experience working with individuals, community organizations, or service providers supporting mental health and/or substance use disorder programs.
- Knowledge of certification processes, application review procedures, documentation requirements, and quality assurance practices.
- Proficiency with Microsoft Office Suite, including advanced Excel functions such as data tracking, filtering, and reporting.
|
| Required License or Certification |
N/A |
| Valid NC Driver's License required? |
No |
| Commercial Driver's License Required? |
No |
Recruitment Details
| Anticipated Hiring Range |
$28.00-$30.00/hourly |
Applicant Information
| Quick Link |
https://jobs.ncsu.edu/postings/232080 |
| EEO |
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
|
North Carolina State University
$28.00-$30.00/hourly
Jun 25, 2026