Commissioning Team Lead

Position Summary

A Commissioning Team Lead for the EPG Sales Department is responsible for supervision of the Commissioning Team. The position is focused on the successful execution of EPG projects, working with cross-functional multi-project team resources to ensure expectations are delivered according to defined scope, timeline, and cost parameters. This role will be focused 40% on project execution in Lead Technician Role, 50% Mentor and Development of Commissioning Technicians, 10% on departmental process improvements that drive cost out opportunities and other duties as assigned. The Team Lead supports the Project Delivery Team in planning, scheduling, and controlling all project activities toward these objectives by applying technical, theoretical, and managerial skills, while building positive professional relationships with customers and peers.

Essential Responsibilities and Expectations

• Lead Jobs as required
• Coach and direct Commissiong Team employees
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, parts availability, and manpower.
• Identify cost out opportunities and champion process changes to improve organization performance
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtime with accurate and efficient job planning and repairs.
• Effectively communicate with company personnel

Qualifications

Education

• High school diploma or the equivalent

Experience

• Experience working as a Service Technician preferred
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.

Skills and Competencies

• Ability to strategically and tactically organize and structure activities
• Demonstrated skills and experience in mediation and negotiation
• Strong verbal communication, written communication, and presentation skills
• Strong technical/equipment repair skills
• Strong teamwork and interpersonal skills
• SharePoint
• Microsoft 365

Job Training

• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training.
• Vendor technical sites (Infocast, Liftnet, SIMSi, etc.)
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in the Field or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking
• Listening
• Standing
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting to 75 lbs.
• Crawling under equipment
• Climbing on equipment
• Climbing on ladders

Job Hazards

• Tripping, slipping, falling
• Electrical
• Job site hazards
• Strains due to lifting
• Hand injuries
• Driving related hazards
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting
• Hearing loss from noise
• Moving machinery

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.