Senior Product Operations Manager

What We Are Looking

We are looking for a driven, energeticSenior Product Operations Manager who will be part of a global Product Operations team within ourproductorganization.You'llpartner closely withproduct, R&D, and thecommercialbusiness to ensure weare continuously translatingproduct strategy into clear priorities, aligned execution, and measurable outcomes.

You areaforce multiplier for the R&D organization - driving clarity, discipline, transparency, and alignment acrossproduct and company leadership. You shift fluently between strategic, operational, and communication flows. You will tune and evolvethe systems and rhythms that connect strategy formulation to goals, delivery, and client impact. Youdrive adoption ofstandards that enable scalable, data-driven operations,partneringwithcross-functional teamsto resolve friction and deliver on sharedobjectives.

You are essential to the successful delivery of great products. You have deep empathy for internal and external customer needs, build scalable feedback mechanisms thatweavequantitative and qualitative data into cohesive insights, and translate those insights into prioritized product opportunities that influence roadmapstodriveprogress againstmeasurable outcomes.

What You Will Be Doing

You will be focused on contributing toproduct operating rhythmsand amplifying capabilities across the R&D organization. You will help theproduct organization evolve processes andoperateat scale, ensuring that what we develop connects to both customer and business outcomes. You will support Product Ops Leadership in developinganddelivering againststrategiesthat tie the team's work to The Trade Desk's ability to bring the right products to market.

Responsibilities

Roadmap Ownership & Governance

• Driveend-to-end facilitation of the product roadmap process, including strategy formulation, investment area definition, opportunity sizing, capacity planning, and scenario/tradeoff analysis

• Facilitateformal roadmap presentations to leadership, commercial, andrevenue teamstobuildalignment on strategic priorities, resource allocation, sequencing, and explicit tradeoffs

• Document and socialize roadmap decisions;maintainversion control of all roadmap artifacts

• Integrate lifecycleexpertiseacross multiple initiatives,anticipatingsystemic risks, cross-team dependencies, and cross-platform impacts; shape planning rituals and readiness standards across the organization

Release Readiness & Launch Preparedness

• Own operational readiness strategy for key product features,leveragingrelease readiness frameworks to drive alignment across multiple product domains

• Anticipate systemic risks, define scalable playbooks, and influence senior stakeholders to ensure enterprise-wide launch preparedness and accountability for upstream and downstream adoption

• Partner with Product and Ops leadership to evolve lifecycle frameworks, improving predictability, quality, and execution consistency

Goal Setting, Measurement & Analytics

• Facilitateregular cadencegoal-settingfor each product area and PM, ensuring goals ladder to roadmap investment areas and company goals

• Collaboratewith Data Science and Analyticspartnersto translate measurement frameworks into actionable tracking plans; embed defined KPIs in execution workflows and ensure insights drive meaningful adjustments in process and delivery outcomes

• Design frameworks and quality controls used across Product Opsthat enableteams to extract signal from noise and link insights to business outcomes

• Monitor progress via structured weekly updates and proactively escalate risks,tradeoffs,slippage, or misalignment to product leadership

Field Feedback & User Advocacy

• Operate the regional intake process to collect structuredpain point requestsfrom field teams and routevalidate, strategically alignedopportunities to PMs for investigation

• Build scalable mechanisms for collecting, synthesizing, and communicating user needs; integrate quantitative and qualitative data into cohesive insights that directly inform roadmap prioritization and feature decisions

• Standardize howrequestsare documented, categorized, and themed; close the loop with field stakeholders on prioritization and progress

• Champion adoption of user-centered practices within and across teams; drive measurable improvements in customer and product outcomes

Product Ceremonies & Operating Rhythm

• Own agenda design and management for product team meeting cadences: weekly leadership meetings, goal-tracking reviews, and cross-functional alignment sessions

• Establish communication cadences and documentation standards that sustain alignment over time; ensure meetings are purposeful, high-leverage, and tied to current priorities

• Facilitate alignment across multiple leadership groups and initiatives;anticipatefriction points, reframe conflicts constructively, and guide teams toward evidence-based decisions

Program, Process & Change Leadership

• Lead complex change initiatives spanning multiple teams; design transition plans, stakeholder communications, and feedback loops to sustain adoption;anticipateresistance and implement strategies thatmaintainmorale and clarity

• Introduce tooling or automation to streamline processes or reduce overhead; partner with leaders to measure impact and drive continuous improvement across teams

• Facilitate collaboration among cross-functional teams and influence decision-making within senior-level audiences; lead execution against recommendations quickly and accurately

• Support psychological safety, team health, and happiness within the product org

About You

• You are passionate about operational process

• You are asystems thinker who can effectively break down problems and scope solutions

• You have experience successfully managing multiple programs simultaneously from start to finish, building durable collaboration structures that enhance decision velocity and accountability

• You are data-driven and use evidence-driven storytelling to influence prioritization and senior stakeholders

• Youare empathetic tocustomerneeds, and able to build sustainable feedback loops to promote customer advocacyacross product areas

• You use analysis and business context toidentifyroot causes, proactively surface risks, and develop practical solutions that prevent recurrence on complex issues

• You communicate persuasively to influence decision-making, presenting complex information with clarity and confidence to diverse audiences

• Youare able tomanage expectations, mitigate conflict, and foster understanding across departments

• You respond and adapt quickly whilemaintainingstrategic momentumwhen solving problems

• Youare comfortable with ambiguity, resilient to change, and able to adapt or change course without losing momentum

• You act with autonomyand can proactively bring fresh ideas to drive work forward

Qualifications

• 5+ years of experience in a technology company inproductmanagement, product operations, or program managementwith significant interface withtechnical andbusiness teams

• Demonstrated experiencedrivingproduct roadmap processes, investment planning, or strategic planning cycles

• Experience with release readiness or launch operations, including building playbooks and driving cross-functional launch preparedness

• Experiencefacilitatingseniorlevel alignment meetings and communicating complex tradeoffs to senior stakeholders

• Familiarity with field feedback or voice-of-customer programs; ability to integrate qualitative and quantitative data into actionable product direction

• Experience partnering with Data Science or Analytics teams to define KPIs, build tracking plans, and embed measurement into delivery workflows

• Comfortable working across product, engineering, revenue, and operations teams to drive cross-functional alignment

• Familiar with product and design tools such as Jira, Confluence,Salesforce,and whiteboarding tools

• Experience with goal-setting frameworks (OKRs or similar) and progress tracking at the organizational level

• Strong written and verbal communication skills to create clarity across a large organization

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.