Health Service IT Assistant

Hanover, NH 03755
5-7 Rope Ferry Road

This is a one-year term position that supports the Health Service IT with the clinical and administrative systems used by health service staff. The Health Service IT Assistant supports the Health Service Systems Administrator by acting as a departmental customer service agent supporting staff needs through several large projects over the next year including inventory management, device setup, report creation, and troubleshooting issues.

Experience

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

This position is a 12-month term position.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

SHS IT project management to include the correction of medical record data issues found when preparing the incoming student data to send to Dartmouth Health and the updating of the user & provider table in PNC to meet newly added license requirements. Assists with setting up billable services in the PNC Billing module and assists in the creation and establishment of a waiver process for DSGHP through PNC Billing.

Troubleshoots and addresses issues reported by staff and campus services that affect DSHS systems. (Closely screens Health Services IT and individual campus email accounts as well as campus IT ticketing system for Health Services issues.)

Manages Health Services computer inventory through the Campus CAP program. This includes ordering and configuring desktops/laptops and monitors.

Manages user account process including the updating and creation of PNC user accounts, EDH access and Castries configuration.