Lead Product Manager - Merchant Services, Strategy & Analytics

Location:

Position Location Policy

• General Location: Open on location within the United States

  • Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, or near a KeyBank office (non-branch location), they are expected to work on-site 3 days per week at the nearest location).

  • Remote work offered if outside of Key Bank footprint.

Job Summary

The Lead Product Manager is a strategy and analytics-focused role responsible for supporting performance and optimization across the Key Merchant Services portfolio, including Merchant Acquiring, Healthcare Payments, and AR Automation solutions.

This role combines data-driven analysis, strategic thinking, and cross-functional execution to drive growth, improve profitability, and enhance portfolio performance. The Portfolio Manager partners closely with Product, Pricing, Risk, Sales, and Operations teams to identify opportunities, develop recommendations, and support execution of key initiatives.

The ideal candidate is a high-performing "generalist athlete" with strong analytical capabilities and the ability to translate data into actionable business insights.

Portfolio Performance & Strategy Support

• Analyze portfolio performance across key metrics (revenue, margin, volume, attrition)
• Identify trends, risks, and opportunities to improve financial outcomes
• Support development and execution of portfolio strategies and business initiatives
• Translate data insights into actionable recommendations for leadership

Analytics & Financial Modeling

• Conduct quantitative analysis on key performance drivers, including pricing, product mix, and client behavior
• Develop and maintain forecasting models and scenario analyses
• Monitor performance vs. plan and highlight key variances
• Support reporting and dashboard development to enable ongoing portfolio monitoring

Optimization & Initiative Execution

• Support portfolio optimization initiatives across:
  • Pricing and margin improvement
  • Interchange and billing performance
  • Debit routing and network economics
  • AR / invoicing and receivables solutions adoption
• Partner with cross-functional teams to execute and track impact of initiatives
• Assist in identifying gaps in current strategy and recommending enhancements

Cross-Functional Collaboration

• Collaborate with Product, Risk, Pricing, Finance, Sales, and Technology teams
• Translate analytical findings into clear, concise communication tailored to different stakeholders
• Support execution of initiatives that span multiple teams and business lines
• Build strong working relationships to drive alignment and outcomes

Risk Management & Portfolio Health

• Assist in monitoring portfolio health indicators (e.g., fraud, chargebacks, attrition)
• Partner with Risk and Credit teams to ensure alignment with risk guidelines
• Incorporate risk and operational considerations into performance analysis and recommendations

Market & Competitive Insights

• Conduct research on industry trends, competitor strategies, and emerging payment solutions
• Contribute insights to inform portfolio and product strategy
• Support identification of growth opportunities across target segments

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field (or equivalent experience)
• 5-8 years of experience in analytics, strategy, consulting, financial services, or payments
• Minimum of 4 years experience in merchant acquiring, payments, or treasury solutions, with merchant acquiring experience required
• Advanced knowledge of pricing, interchange, or revenue optimization concepts within the merchant acquiring industry
• Strong analytical and quantitative skills, including experience with financial modeling and data analysis to drive revenue optimization
• Experience and demonstrated utilization with data tools (Excel, SQL, Tableau, Power BI, or similar)
• Ability to interpret data and translate findings into actionable business insights
• Experience working in a cross-functional, team-oriented environment

Preferred Qualifications

• MBA or advanced degree (optional)

Core Competencies

• Analytical Thinking and Problem Solving
• Business and Financial Acumen
• Cross-Functional Collaboration
• Effective Communication
• Results Orientation and Accountability

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.