New 
PBX Supervisor | Full Time
 Omni Hotels & Resorts | |
20-20
| |
 | |
 Jun 26, 2026 | |
|
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Overview: The Ideal Services Supervisor leads a team of Ideal Services Agents in providing five diamond customer service to a wide variety of callers. As the main communication center of the hotel, Ideal Services fields a high volume of calls from both internal and external customers, responding to a diverse array of questions and requests. Responsibilities: * Answer incoming telephone calls to the hotel efficiently and courteously. * Direct phone calls and messages to appropriate personnel or guest. * Assist all guests and employees. * Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. * Recording and making Wake up calls. * Operating switchboard and two-way radio. * Training the new associates * Operating Systems- Monitor Alice and Synergy. * Maintaining Hotel Directory * Stay Up to date with emergency response procedures. * Review agents prompt response logs * Assure daily check list are completed. Qualifications: * Answer incoming telephone calls to the hotel efficiently and courteously. * Direct phone calls and messages to appropriate personnel or guest. * Assist all guests and employees. * Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. * Recording and making Wake up calls. * Operating switchboard and two-way radio. * Training new associates * Operating Systems- Monitor Alice and Synergy. * Maintaining Hotel Directory * Stay Up to date with emergency response procedures. * Review agents prompt response logs * Assure daily check list are completed. * Must be able to sit for extended periods of time Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |