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Overnight Front Desk Supervisor

Omni Hotels & Resorts
24-25
United States, Texas, Austin
8212 Barton Club Drive (Show on map)
Jun 26, 2026
Omni Hotels & Resorts is seeking Overnight Front Desk Supervisor for the beautiful Barton Creek Resort & Spa!
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!
We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025!
Responsibilities
* To be thoroughly acquainted with all check-in policies and procedures.
* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Responsible for the training of new associates.
* Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
* Understand and be able to perform rooms control duties.
* Broad knowledge of Epitome, Synergy and Vingcard systems.
* Familiar with all reservation special packages.
* Understand all radio codes and emergency procedures.
Qualifications
* Must be at least 18 years of age.
* Previous experience in a four diamond or covention resort preffered.
* At least one year in a front office position required.
* Attain a high propensity for customer service.
* Previous cash handling experience.
* Ability to stand for prolonged periods of time.
* May require working overnight shift.
* Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
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