Home Health/Hospice and Palliative Scheduling Liaison

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

Presbyterian Healthcare Services is seeking a dedicated and detail-oriented Scheduling Liaison to support our Home Health, Hospice, and Palliative Care teams. This role plays a critical part in ensuring timely, coordinated, and high-quality care delivery to patients in their homes.

Some key responsibilities include:

• Utilizes EMR scheduling applications to manage patient appointments and validate demographics.

• Coordinates scheduling for RDS Home Health and Hospice, including provider block time across sites.

• Ensures compliance with CMS guidelines for clinician scheduling and documentation.

• Maintains positive relationships with statewide agency personnel, internal and external.

• Handles afterhours/weekend pass-downs and manages clinician schedules using time and attendance systems.

• Produces required reports such as Supervisory Visits and Geographic Team Reports.

• Answers agency phone queue, resolves inquiries, and supports message routing.

Qualifications:

• High School Diploma or GED required; Associates degree preferred.

• Two (2) or more years clinical experience as a Clinical Scheduler required.

• Short-term training in Medical Terminology

• Customer service and scheduling experience.

• Advanced computer skills with Microsoft Office Platform.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.